Gateway Hospitality, LLC is seeking an experienced General Manager to lead one of Brooklyn's premier sports and entertainment locations. This dynamic venue brings together youth and adult sports, tournaments, special events, food and beverage, bar operations, and a variety of guest experiences, creating an exciting, fast-paced environment where no two days are alike.
As General Manager, you'll provide strategic and operational leadership across every aspect of the business—from driving revenue growth and expanding event and group sales to delivering exceptional guest experiences and building a culture of service excellence. You'll oversee multiple revenue streams, lead a diverse team, cultivate community partnerships, and identify new opportunities to maximize the property's performance while ensuring every event, tournament, and guest visit exceeds expectations.
This is an outstanding opportunity for a hospitality leader who thrives in high-energy environments and enjoys combining operations, events, sales, and team development.
Key Responsibilities
- Lead the overall operation of a multi-sport and entertainment complex, including sports programming, facility operations, food & beverage, retail, events, guest services, and administration.
- Drive operational excellence by ensuring exceptional service, safety, quality, and financial performance across all departments.
- Recruit, coach, and develop department leaders while fostering a collaborative, high-performing team culture.
- Oversee budgeting, financial performance, labor management, and revenue growth across leagues, tournaments, events, rentals, concessions, and retail.
- Partner with corporate leadership to implement strategic initiatives, address operational opportunities, and continuously improve business performance.
- Build and maintain strong relationships with youth sports organizations, schools, clubs, and community partners to support programming and business growth.
- Maximize facility utilization through effective scheduling of leagues, tournaments, camps, and special events while delivering an outstanding guest experience.
- Ensure compliance with all safety, risk management, and regulatory requirements.
Qualifications
- Progressive leadership experience managing high-volume, multi-department operations within sports, hospitality, entertainment, recreation, or similar industries.
- Demonstrated financial acumen with experience managing budgets, controlling costs, and driving revenue growth.
- Proven ability to lead, develop, and inspire high-performing teams in a fast-paced environment.
- Strong communication, analytical, and problem-solving skills with the ability to make sound operational decisions.
- Proficiency with Microsoft Office and POS systems; experience with recreation or facility management software is a plus.
- Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require.
- Ability to perform the physical demands of the role, including frequent lifting of up to 25 pounds and occasional lifting of up to 50 pounds.
Education and Experience:
- Bachelor’s degree in Sports Management, Business Administration, Hospitality Management, or a related field preferred.
- 5–7+ years of leadership experience in sports facility management, recreation operations, hospitality, or event venue operations.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
Pay: $132,000.00 - $140,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
