NISWA Fashion is seeking a dependable, proactive, and customer-focused Retail Sales Associate to provide consistent weekday and weekend support at our retail store.
This is a hands-on, primarily on-site position for someone who can confidently assist customers, support daily store operations, and help keep the store and warehouse clean, organized, and running smoothly.
Schedule requirements
Applicants must be able to commit to a consistent recurring schedule rather than providing availability from week to week.
The position requires:
- Consistent weekday availability
- A recurring commitment to either Saturday or Sunday
- Occasional opening or closing availability as scheduled
- Evening availability
- Approximately 25+ hours per week
- Dependable transportation to and from the store
Exact days and hours will be discussed during the interview. Scheduling priority will be based on the store’s coverage needs and the candidate’s dependable recurring availability.
Duties and responsibilities
Customer service and sales floor support
- Welcome and assist customers promptly and professionally
- Ensure customers are acknowledged quickly when entering the store
- Help customers locate merchandise, answer product questions, and provide attentive assistance
- Operate the register and accurately complete customer transactions
- Handle routine customer questions, returns, and concerns according to store policies
- Escalate unusual customer, safety, or operational issues to management
- Maintain a warm, attentive, and consistent customer experience
- Help maintain appropriate floor and register coverage
- Complete assigned shift responsibilities and communicate unfinished priorities
- Follow opening and closing procedures when scheduled
Store and warehouse operations
- Keep the sales floor, fitting rooms, checkout area, stockroom, and warehouse clean and tidy
- Perform routine cleaning throughout the shift
- Ensure merchandise, supplies, equipment, and work areas remain organized
- Receive, unpack, barcode, label, and organize merchandise
- Replenish products and maintain organized displays
- Help locate merchandise for customers, pickups, and online orders
- Support inventory counts, adjustments, corrections, and stock organization
- Identify and report missing, damaged, misplaced, or low-stock merchandise
- Maintain a safe and orderly front store and back warehouse environment
- Complete opening, closing, cleaning, and operational checklists as assigned
Shopify and fulfillment
- Process Shopify orders accurately and on time
- Prepare online orders for shipping or customer pickup
- Assist with exchanges, returns, and order-related customer questions
- Update order statuses and basic inventory information when required
- Maintain an organized fulfillment and pickup area
- Communicate fulfillment delays, inventory discrepancies, and customer issues promptly
Team support
- Work cooperatively with other retail associates and management
- Follow customer-service, cleaning, register, and fulfillment standards
- Complete assigned responsibilities and follow through on shift priorities
- Communicate respectfully and professionally with the team
- Help maintain a structured, organized, and supportive work environment
- Communicate operational concerns or recurring issues to management
Qualifications
- Previous retail, customer-service, sales, or store-operations experience preferred
- Reliable availability that remains consistent from week to week
- Ability to work independently and take ownership of assigned responsibilities
- Confident assisting customers, handling register transactions, and addressing routine concerns
- Strong communication, organization, and problem-solving skills
- Detail-oriented and able to follow through without repeated reminders
- Comfortable using or willing to learn Shopify, point-of-sale, scheduling, and inventory tools
- Willing to participate directly in cleaning, stocking, fulfillment, and warehouse organization
- Able to manage priorities during both busy and slower periods
- Able to stand for extended periods and perform the essential physical responsibilities of the position, with or without reasonable accommodation
- Interest in fashion or modest fashion is helpful but not required
Ideal candidate
You are dependable, observant, and comfortable taking initiative. You notice when a customer needs help, when an area needs cleaning, when merchandise is disorganized, or when a task needs attention and you respond appropriately without waiting to be repeatedly reminded.
You communicate clearly, work well with others, and are willing to contribute wherever needed. You understand that working in a small retail business includes customer service, register work, cleaning, organizing, fulfillment, stocking, and helping solve everyday operational problems.
Reporting structure
This position reports to store management and works closely with the Founder/CEO, manager-on-duty, and retail team.
To apply
Please submit:
- Your résumé
- Your complete recurring availability
- Confirmation of which weekend day you can consistently work
- A short introduction describing your relevant retail, customer-service, sales, or operations experience
- An example of a time you took initiative, solved a customer or operational problem, or helped organize a workspace
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Store discount
Work Location: In person
