Location: Fort Collins, CO
Company: Choice Towing
Job Type: Full-Time & Part-Time Positions Available
About Us:
Choice Towing is a trusted leader in roadside assistance, offering reliable, professional, and efficient towing services. We take pride in our exceptional customer service and smooth operations. We are seeking a motivated and detail-oriented Dispatcher/Admin Assistant to join our team and contribute to our continued success, along with the success of other companies in the industry.
Job Description:
As a Dispatcher/Admin Assistant, you will be responsible for coordinating dispatch operations and providing vital administrative support to ensure seamless day-to-day activities for multiple companies. Your key responsibilities will include:
- Dispatching tow trucks to customer locations and coordinating schedules for optimal efficiency.
- Communicating with drivers via phone and dispatch software, providing clear instructions and support.
- Monitoring the status and location of active tow trucks.
- Handling incoming calls, assisting customers with inquiries, and providing service estimates.
- Maintaining accurate records of dispatch activities, customer interactions, and service logs.
- Supporting administrative tasks such as data entry, scheduling, and maintaining files.
- Assisting with department growth initiatives and collaborating with leadership to improve operations.
- Troubleshooting and resolving dispatch-related issues in a timely and professional manner.
Shifts may vary and will include time on call.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficiency in dispatching software.
- Familiarity with local geography and roadways.
- Proficiency in Excel and other administrative tools is a plus.
- Quick learner with a proactive attitude.
- Excellent customer service skills.
- On-call responsibilities.
Preferred Qualifications:
- Experience with GPS tracking systems.
- Excellent customer service experience.
- Microsoft/Windows experience.
- Experience managing multiple phone lines.
Additional Incentives:
Bilingual candidates and those with other beneficial skills to help business growth are highly encouraged to apply.
ADA Disclaimer:
Choice Towing is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible work environment. If you require reasonable accommodations during the application process or have specific needs related to the job, please inform us so we can assist you.
If you are organized, proactive, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity to join our team!
Job Type: Full-time
Pay: $41,600.00 - $60,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
Work Location: In person
