Customer Service/Office Coordinator
AirLoom Cooling & Heating
Conroe, TX 77385
Job Type: Full-time
Pay: $14.00–$18.00 per hour, based on experience, plus commission and bonus opportunities.
Schedule: Monday, Wednesday, Thursday & Friday: 9 am–6 pm
Tuesday: 8:30 am–5:30 pm
Schedule and hours may vary based on business needs.
About Us
AirLoom Cooling & Heating is a family-owned and operated HVAC company that has proudly served our community for over 40 years. We are a close-knit team that values honesty, teamwork, hard work, and providing exceptional service to our customers.
We are looking for a friendly, dependable, and motivated Customer Service/Office Coordinator to join our team.
This is an important position within our company. As one of the first points of contact for our customers, you help set the tone for their entire experience with AirLoom. We are looking for someone who is warm, professional, organized, and genuinely enjoys helping people — someone whose smile can be heard through the phone.
What You'll Do
As our Customer Service/Office Coordinator, you will help coordinate communication between our customers, technicians, and office team while assisting with the daily operation of our office.
Responsibilities include:
- Answer incoming calls in a friendly and professional manner
- Schedule service calls, maintenance visits, estimates, and other appointments
- Dispatch technicians and maintain the daily service schedule
- Communicate appointment information, delays, and schedule changes with customers
- Gather and accurately enter customer and service information
- Create and maintain customer records and work orders
- Monitor customer emails and text messages
- Make outbound calls for scheduling, confirmations, and customer follow-up
- Process customer payments and credit card transactions
- Assist with invoices and customer documentation
- Perform data entry, filing, scanning, and copying
- Create and maintain spreadsheets and office documents
- Take and organize meeting notes
- Assist with general administrative and office duties
- Help maintain a clean, organized, and professional office environment
- Communicate and work closely with technicians and management
- Assist the Office Manager with daily tasks and special projects as needed
What We're Looking For
Our ideal candidate:
- Has excellent verbal and written communication skills
- Has a warm, friendly, and professional phone presence
- Genuinely enjoys helping people and providing excellent customer service
- Has a positive, can-do attitude
- Is dependable, punctual, and self-motivated
- Is organized and detail-oriented
- Can multitask and prioritize responsibilities
- Can remain calm and professional in a fast-paced environment
- Can adapt when schedules and priorities change throughout the day
- Demonstrates good judgment and problem-solving skills
- Works well independently and as part of a team
- Takes pride in completing work accurately and thoroughly
- Is comfortable working on a computer throughout the day
- Is proficient with Microsoft Word, Excel, and Outlook
- Is willing to learn new software, procedures, and the HVAC industry
Experience
- Customer service experience preferred
- Office or administrative experience preferred
- Scheduling or dispatching experience is a plus
- HVAC or home-service industry experience is a plus, but not required
- Strong computer and data-entry skills preferred
We are willing to train the right candidate who has strong communication skills, a dependable work ethic, a positive attitude, and a willingness to learn.
Our Core Values
At AirLoom Cooling & Heating, our core values guide how we work with our customers and one another:
- Honesty & Integrity
- Teamwork
- Winning Can-Do Attitude
- Hunger for Achievement
- Pride in Work
- Demonstrates Good Judgment
We are looking for someone whose values align with ours and who wants to become an important part of a small, close-knit team.
Why AirLoom Cooling & Heating?
We have been serving our community for more than four decades, and we understand that our employees are an important part of our continued success.
This isn't simply a position answering phones. Our Customer Service/Office Coordinator plays an important role in keeping our customers informed, our technicians organized, and our daily operations running smoothly.
If you enjoy helping people, take pride in your work, and are looking for an opportunity to become a valued member of a team, we'd love to hear from you.
How to Apply
Please submit your resume through Indeed.
Qualified applicants will be contacted by a member of our team to schedule an initial phone interview.
Please, no phone calls regarding this position.
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Can you pass background check?
- Can you pass a drug test?
- Are you comfortable answering multiple phone calls, communicating with customers, and managing changing priorities throughout the workday?
- A customer calls because their A/C is not cooling and they are frustrated. How would you handle the conversation?
Experience:
- Customer service: 3 years (Preferred)
Ability to Commute:
- Conroe, TX 77385 (Required)
Work Location: In person
