Property Support Manager
Join Our Team at APT Residential
At APT Residential, we're on a mission to create exceptional living experiences for our residents. Through cutting-edge technology, streamlined processes, and outstanding customer service, we make apartment living seamless and enjoyable. Our teams are the heart of what we do, and we're looking for a Property Support Manager to help drive operational excellence across our growing multifamily portfolio in the Greater Boston area.
Your Opportunity as Property Support Manager
As the Property Support Manager, you'll play a key role in supporting the day-to-day operations of our communities while helping deliver an exceptional resident experience. This position serves as an operational partner to onsite leadership, supporting resident communications, lease administration, compliance processes, reporting, vendor coordination, and overall property performance.
This role is ideal for a highly organized professional who enjoys balancing administrative responsibilities, resident engagement, and operational support in a fast-paced environment.
What You'll Do
- Support daily property operations and administrative functions.
- Review and process applications while ensuring compliance with company policies and screening requirements.
- Assist with lease administration, renewals, resident retention initiatives, and move-in/move-out processes.
- Serve as a primary point of contact for resident communications, inquiries, and service-related concerns.
- Coordinate with residents, vendors, and internal teams to ensure timely follow-up and issue resolution.
- Maintain accurate resident files, lease documentation, and operational records.
- Assist with vendor coordination, scheduling, and invoice processing.
- Support budgeting, reporting, and financial administration activities.
- Prepare operational reports, track key performance metrics, and ensure deadlines are met.
- Partner with onsite and regional leadership to support community performance and resident satisfaction.
- Assist with property inspections, compliance reviews, and operational audits.
- Support resident events, community initiatives, and special projects as needed.
What You'll Bring (Required Experience & Skills)
- 4+ years of experience in multifamily property management, property operations, resident services, or a related field.
- Strong understanding of leasing, resident relations, and property operations.
- Experience with property management software platforms such as Entrata, Yardi, RealPage, or similar systems.
- Excellent organizational skills with strong attention to detail.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Customer service mindset with a passion for creating exceptional resident experiences.
- Ability to work independently while collaborating effectively with onsite and regional teams.
What We Offer
- Competitive pay: $100,000 - $110,000 annually, plus a 15% target bonus. Final compensation will be based on experience, qualifications, and overall fit for the role.
- Comprehensive benefits including medical, dental, vision, life insurance, and 401(k).
- Paid time off including vacation, sick time, and company holidays.
- Career growth opportunities within a dynamic and growing organization.
- A collaborative culture where your contributions have a meaningful impact.
What to Know Before You Apply
Pre-Employment Screening
Candidates offered a position will undergo reference checks, employment verification, drug screening (excluding marijuana), and a criminal background check.
Commitment to Diversity
APT Residential is an equal opportunity employer and prohibits discrimination and harassment based on any protected characteristic under federal, state, or local law.
Role Structure & Operational Expectations
This role is designed for a highly organized and self-directed professional who thrives in a collaborative environment and takes ownership of operational responsibilities. Candidates should be comfortable balancing resident-facing responsibilities with administrative, compliance, and reporting functions while supporting broader operational initiatives as business needs evolve.
Job Type: Full-time
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How did you hear about this position?
Indeed
LinkedIn
Company Website
Employee Referral
Other
- Are you legally authorized to work in the United States?
- Will you now or in the future require sponsorship for employment visa status?
- How many years of multifamily property management experience do you have?
Less than 1 year
1-3 years
3-5 years
5-7 years
7+ years
- Have you worked in an Assistant Property Manager, Property Support Manager, Community Manager, or similar operational role? Please describe your experience.
- Are you comfortable completing reference checks, employment verification, drug screening (excluding marijuana), and a criminal background check?
Work Location: In person
