Overview
We are seeking a highly organized and bilingual Medical Office Receptionist to join our healthcare team. The ideal candidate will provide exceptional customer service while managing front desk operations. This role requires proficiency in medical administrative support, familiarity with electronic health records (EHR) systems, and an understanding of health insurance. Prior clinic or medical office experience is preferred to ensure smooth daily operations and effective communication within the healthcare environment.
Responsibilities
- Greet patients and visitors professionally, ensuring a welcoming environment.
- Manage patient check-in and check-out procedures.
- Verify insurance coverage and perform insurance verification processes accurately.
- Schedule appointments, coordinate patient flow, and manage appointment calendars.
- Handle multi-line phone systems with excellent phone etiquette, directing calls appropriately.
- Collect payments and remain compliant with HIPAA regulations.
- Review documentation for accuracy and completeness related to patient records and care plans.
- Maintain organized medical records and ensure confidentiality of health information in accordance with HIPAA standards.
- Support clinic operations by performing clerical duties like faxing, scanning, and documentation review.
- Provide exceptional patient service by addressing inquiries professionally and efficiently.
Requirements
- Bilingual proficiency in English and Spanish is required to effectively communicate with diverse patient populations.
- Prior experience in a medical office setting or clinic environment is highly preferred.
- Knowledge of EMR/EHR systems is preferred, but not required.
- Familiarity with insurance verification, and health information management would be helpful.
- Understanding of basic medical terminology.
- Excellent computer skills including Microsoft Office Suite (Word, Excel) and proficiency in multi-line phone systems.
- Ability to handle sensitive information following HIPAA guidelines with attention to detail for documentation review.
- Exceptional customer service skills combined with professional phone etiquette and clerical support experience.
- Ability to work efficiently in a fast-paced environment while maintaining accuracy in all tasks. This position offers an opportunity to be part of a dedicated healthcare team committed to providing quality patient care through efficient administrative support. The successful candidate will demonstrate professionalism, technical competence, and a compassionate approach to patient interactions while supporting the overall clinic operations effectively.
Pay: $12.00 - $18.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Work Location: In person
