Career Opportunity: Patient Access Manager
Reports to: COO
Organization: The HealthCare Connection (THCC)
Location: Cincinnati, OH
About The HealthCare Connection:
Founded in 1967, The HealthCare Connection was Ohio’s first Federally Qualified Health Center (FQHC).Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care.
We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy.
Position Summary:
The Patient Access Manager is responsible for the daily oversight and coordination of patient access operations, including registration, insurance verification, eligibility screening, financial intake, and enrollment assistance services. This role provides direct supervision and leadership to patient access staff to promote consistent workflows, quality customer service, accurate patient data collection, and efficient front-end operations.
The Manager serves as a day-to-day operational resource for staff by providing guidance, training, workflow support, and front-line assistance as needed. This position collaborates with clinical, finance, billing, and operational teams to address patient access concerns, improve front-end workflows, and support effective revenue cycle processes
Key Responsibilities:
- Provide leadership and direct supervision to patient access staff, including performance management, coaching, development, and accountability.
- Manage daily patient access operations, including staffing, coverage, workload distribution, and operational support across assigned functions.
- Oversee registration, insurance verification, eligibility screening, financial intake, and enrollment activities to ensure timely, accurate, and consistent service delivery.
- Establish and maintain standardized processes and expectations across patient access functions to promote operational consistency and an effective patient experience.
- Monitor the accuracy and integrity of patient demographic, insurance, eligibility, income, and financial information and address trends or deficiencies affecting data quality.
- Serve as an escalation resource for complex patient access, eligibility, insurance, and service-related concerns.
- Monitor departmental performance and key operational indicators, identify barriers and trends, and implement improvements to strengthen access, efficiency, and front-end revenue cycle performance.
- Collaborate with clinical, billing, finance, and operational teams to address cross-functional issues and ensure effective coordination of patient access activities.
- Develop and maintain staff competency through onboarding, training, ongoing education, and assessment of established processes and procedures.
- Perform other duties as assigned.
Qualifications:
Required
- Highschool Diploma or equivalent
- Four (4) years of experience with patient registration, eligibility services, healthcare front office operations or related healthcare support functions, preferably within a community health center or FQHC
Preferred
- Associate’s Degree in Healthcare Administration or related field
- Experience working with NextGen and/or Epic electronic health record
- Bilingual Spanish preferred
Benefits:
- Medical, Dental, and Vision Insurance
- Free Life & Short-Term Disability Insurance
- 403(b) Retirement Plan with employer match
- Comprehensive Paid Time Off (PTO)
- 10 Paid Holidays
Equal Employment Opportunity/Drug-Free Workplace:
The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability.
THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.
