Company: Summit Hydraulics TX
Location: In person at Summit Hydraulics, Houston, TX
Position Type: Full-Time
Pay: Starting at $45,000 Annually/Exempt (based on experience)
Company Overview: Summit Hydraulics is a leading provider of high-quality hydraulic components and systems, serving diverse industries with innovative solutions. Our commitment to excellence and customer satisfaction has positioned us as a trusted partner in the hydraulic industry.
Job Overview: The Counter Sales Representative serves as the primary point of contact for walk-in customers while also supporting inside sales through phone and email order processing. This position is responsible for providing exceptional customer service, identifying customer needs, recommending appropriate products, and ensuring orders are entered accurately and fulfilled efficiently.
The Counter Sales Representative develops strong product knowledge across hydraulic hose, fittings, adapters, couplings, and related industrial products to provide technical support and practical solutions. This role works closely with the Shop Foreman, Warehouse, Inventory Control, and Operations to deliver a fast, accurate, and professional customer experience. This role also supports our Outside sales team with inventory checks, order processing, and outbound sales call follow ups on key accounts.
Essential Duties and Responsibilities:
Counter Sales
- Assist walk-in customers with product selection and technical solutions.
- Identify customer needs through effective questioning and product knowledge.
- Build customer confidence by providing accurate recommendations.
- Prepare quotes and process sales orders accurately.
- Coordinate customer pickups and will-call orders.
- Maintain a clean, organized, and professional sales counter.
Inside Sales
- Answer incoming phone calls and respond to customer emails.
- Process customer orders accurately and efficiently.
- Prepare quotations for hydraulic hose assemblies, fittings, adapters, and related products.
- Follow up on quotes and customer inquiries.
- Maintain strong relationships with new and existing customers.
- Support outside sales representatives as needed.
Technical Product Support
- Identify hydraulic hose, fittings, adapters, couplings, and related components.
- Assist customers in selecting appropriate replacement products.
- Interpret customer samples, specifications, and application requirements.
- Coordinate with the Shop Foreman on custom hose assemblies and technical questions.
- Continue developing product knowledge through ongoing training.
Customer Service
- Deliver a professional and solution-oriented customer experience.
- Resolve customer concerns promptly and professionally.
- Communicate order status, lead times, and product availability.
- Coordinate with Warehouse and Fabrication to meet customer deadlines.
- Escalate complex issues when appropriate.
Sales & Business Development
- Identify opportunities to increase sales through complementary products and value-added services.
- Promote company capabilities including custom hose fabrication and industrial products.
- Build long-term customer relationships based on trust and responsiveness.
- Support branch sales goals through outstanding customer service.
Operational Support
- Maintain accurate customer and order information within the ERP system.
- Verify pricing, availability, and order accuracy.
- Assist with inventory inquiries and product lookups.
- Follow company SOPs for order entry, returns, warranties, and customer communication.
- Support branch operations as business needs require.
Leadership Expectations
- Represent the company professionally with every customer interaction.
- Take ownership of customer issues until they are resolved.
- Build trust through product knowledge and dependable service.
- Maintain a positive, team-oriented attitude.
- Communicate proactively with customers and internal departments.
- Continuously improve product knowledge and sales skills.
Note: The responsibilities and qualifications outlined above are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all the responsibilities and qualifications required of personnel.
Qualifications:
Required
- 2+ years of customer service, inside sales, or industrial distribution experience.
- Strong communication and interpersonal skills.
- Ability to learn technical industrial products.
- Basic computer and ERP proficiency.
- Excellent organizational and multitasking abilities.
- Strong problem-solving skills and attention to detail.
Preferred
- Experience in hydraulic hose, fluid power, industrial supply, heavy equipment, construction, or related industries.
- Experience identifying hydraulic hose and fittings.
- Microsoft Business Central or similar ERP experience.
- Industrial parts counter sales experience.
Core Competencies
- Customer Service
- Counter Sales
- Inside Sales
- Technical Product Knowledge
- Relationship Building
- Communication
- Problem Solving
- Order Management
- ERP Systems
- Organization
- Attention to Detail
- Teamwork
- Customer Focus
Language:
Schedule:
- Monday to Friday (Day Shift) – Average of 40 hours per week
Benefits:
- Competitive salary based on experience.
- Annual Bonus
- Comprehensive benefits package.
- Professional development opportunities.
- An inclusive and collaborative company culture.
- 401(k) with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term / Long-term Disability
- Life insurance
- Paid Time Off
- 11 Paid Company Holidays
- Paid Parental Leave
ADA / Reasonable Accommodation:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Statement:
ATP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
Pay: From $45,000.00 per year
Work Location: In person
