JOB SUMMARY
Wilcox Financial / Wilcox Sports Management is seeking a dynamic Registered Client Service Associate who is a motivated, detail-oriented, and creative problem solver to join our growing team. This essential role helps provide high quality/high touch critical administrative support to our Financial Advisors, their prospective and existing clientele, and other branch staff. The ideal candidate will be an effective communicator across multiple platforms (phone, email, in-person), have strong proficiency in navigating Client Relationship Management (CRM) software and reporting systems, and excel at organizing, managing, and tracking multiple detailed tasks and assignments through to completion with changing priorities and deadlines. If you thrive in a fast-paced, task-oriented work environment, come join our team at Wilcox Financial / Wilcox Sports Management where your expertise will contribute significantly to our organization's success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves as first point of contact to service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings
- Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office
- Prepares various business summary reports and client-specific reporting as needed for review by the Financial Advisor
- For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing – follows up to ensure timely completion
- With a high level of organization and accuracy, processes client financial transactions as directed
- Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or Financial Advisor / team
- Creates and maintains accurate records and files utilizing CRM software
- Reviews, assesses, and responds to all corporate action items and client account alerts
- Prepare letters, forms, and reports to assist with servicing existing clientele and prospects
- Answer general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
- May enter solicited orders in a clerical capacity at the direction of the Financial Advisor
- Execute money movement transactions at the request of the client and/or Financial Advisor / team
- Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies / procedures
- Performs other duties and responsibilities as assigned
KNOWLEDGE OF / SKILLED IN
- Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
- Strong familiarity navigating CRM software, or similar contact management software, and familiarity with financial business and cloud-based systems for daily implementation
- Detail-orientated with superior organizational skills and ability to prioritize
- Advanced Microsoft Office Suite skills, including developing spreadsheets as needed and for ongoing reporting
- Advanced proficiency in Adobe Acrobat, Docusign / eSignature service products, Box / OneDrive file sharing platforms, or ability to quickly learn systems
- Exceptional writing, interpersonal, and client communication / customer service skills
- Strong time management skills
- Team player with the ability to collaborate with others
- Adaptable and ability to multitask
- Goal oriented, self-motivated and results driven
ABILITY TO
- Operate standard office equipment and use required software applications to produce correspondence, reports, electronic communications, spreadsheets, and database inputs
- Analyze and research account information
- Organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment
- Identify time sensitive items and assess competing priorities
- Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns
- Handle stressful situations and provide a high level of customer service in a calm and professional manner
- Analyze problems and establish solutions in a fast-paced environment
- Use mathematics sufficiently to process account and transaction information
- Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person
- Work both independently and as part of a cohesive team
- Provide a high level of customer service
- Willing and able to work onsite in office Mondays-Fridays from 8:00am–5:00pm ET
EDUCATION / PREVIOUS EXPERIENCE
- College Degree and two (2) or more years of securities industry or related work experience (finance, accounting, banking) preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources
LICENSURE / CERTIFICATIONS
- Series 7 required
- Series 63, 65 and/or 66 as required by state
COMPLIANCE REQUIREMENTS
- Must be fingerprinted upon hire according to the National Association of Securities Dealers (NASD) requirements
- Investment accounts (except for employer sponsored plans) under the control of the employee or anyone within their household to be transferred to Raymond James as part of the onboarding process
WORK SCHEDULE
- 40 hours per week
- Monday-Friday / 8:00am – 5:00pm ET
BENEFITS
- 100% Employer-Paid Premiums – Medical, Vision, Dental, and Life Insurance
- Paid-Time Off (PTO), sick days, and company holidays
- 401(k) / Roth IRA option after one (1) year of employment with a 3% Safe Harbor match
- Professional and Career Growth Opportunities
WORK LOCATION
Onsite, in office
TRAVEL
Less than 3% (Optional – continuing education training and conference opportunities)
WORKSTYLE
Resident
Wilcox Financial / Wilcox Sports Management is an equal opportunities employer. All employment is decided based on qualifications, merit, and business need. All candidates must be authorized to work in the United States and successfully pass a criminal background check.
ABOUT THE COMPANY
Wilcox Financial / Wilcox Sports Management is a diversified financial services and consulting company with a long tradition of excellence and growth in providing high-level financial advice for its clientele. With a specialized team of financial professionals and long-term investment strategists, the company is regarded for its personalized approach in developing valuable planning solutions for clients to achieve their long-term goals. Founded in 1982, Wilcox Financial serves more than 6,500 corporations, executives, and employees, as well as closely held family business owners and high-net-worth individuals in 47 states in the areas of financial advising, investment, business, tax, and estate planning. Founded in 2002, Wilcox Sports Management provides “one-stop shop” advising services to over 400 Football and Basketball Coaches, University Presidents, Athletics Directors, Conference Commissioners, and Broadcasters throughout the country. Learn more at www.wilcoxfinancial.com.
Wilcox Financial / Wilcox Sports Management and its employees are independent contractors with respect to Raymond James; not employees of Raymond James. The term “Raymond James” includes, but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- securities industry or related work: 2 years (Preferred)
License/Certification:
- Series 7 (Required)
- Series 63 (Preferred)
- Series 65 (Preferred)
- Series 66 (Preferred)
Work Location: In person
