Our client is a global, research-driven pharmaceutical manufacturer focused on developing innovative treatment options for diseases and conditions where satisfactory therapies may not currently exist. They are seeking a Desktop Support III – PV Systems Support Specialist to join their team. This is an excellent opportunity to support critical Pharmacovigilance (PV) systems while contributing to an organization developing cutting-edge treatments that make a meaningful difference for patients.
Pay Rate: $30/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Contract Length: 22-month contract with potential for extension or conversion
Position Overview
The Desktop Support III – PV Systems Support Specialist will provide day-to-day technical, administrative, and user support for global Pharmacovigilance systems. This position will serve as a frontline resource for the PV user community, supporting system access, database maintenance, user training, troubleshooting, documentation, reporting, and computerized system validation activities.
The ideal candidate will have experience supporting GxP-regulated computerized systems, working with SQL, and providing strong customer and end-user support within a team-oriented environment.
Key Responsibilities
- Run routine reports and queries from Global Pharmacovigilance (GPV) database tables using SQL, as needed.
- Support computerized system validation (CSV) testing and related activities.
- Maintain PV system Product Dictionary information, including:
- New product entries and updates
- Product Dictionary maintenance
- Product Family maintenance and verification
- Product Line updates
- Triage incoming PV system support tickets and serve as the first line of support for system-related issues.
- Assist with troubleshooting user and system issues and coordinate with IT teams and external vendors when escalation is required.
- Support new-user setup and onboarding within PV systems, including:
- System access and account setup
- Curricula and training assignments
- Mailbox maintenance
- Initial login support
- Coordinate and support training activities for the PV user community, including new-user training.
- Serve as a frontline point of contact for the global PV user community, providing timely and professional system support.
- Prepare and distribute communications regarding PV systems, updates, issues, and other relevant information.
- Monitor PV systems and work with IT and/or vendors to identify and resolve system issues.
- Assist with case type changes and Product Family verification activities, as required.
- Support the review, organization, maintenance, and archiving of PV system documentation.
- Assist with dashboard maintenance, monitoring, and related reporting activities.
- Provide additional PV systems and project support as assigned by leadership.
Qualifications
- Experience working with GxP computerized systems in a regulated environment.
- Working knowledge or experience with SQL, including running database queries and reports.
- Strong organizational skills with the ability to prioritize and manage multiple assigned tasks.
- Strong attention to detail and documentation skills.
- Experience working effectively within a collaborative team environment.
- Strong customer service and end-user support skills.
- Ability to communicate effectively with technical and non-technical users.
- Experience supporting regulated pharmaceutical, biotechnology, life sciences, or similar systems is highly desirable.
Education
- Associate or Bachelor's degree in Information Technology, Business, or a related field.
- Experience supporting global systems and global user communities is preferred.
**This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you**
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