Customer Service Representative (On-Site, Full-Time)
Terry Town – Promotional Products Industry
Job Type
- Full-time
- On-site (not remote)
Full Job Description
At Terry Town, our Customer Service team is responsible for owning the customer experience from start to finish, not just responding to emails or passing along requests.
We are looking for a reliable, accountable, and proactive Customer Service Representative who takes full ownership of their work and ensures nothing falls through the cracks.
This role is ideal for someone who values stability and responsibility, and is looking for a long-term opportunity, not a short-term role.
Key Responsibilities
- Manage customer orders from creation through delivery
- Act as the primary point of contact and owner for assigned customers
- Proactively identify and resolve issues before they escalate
- Coordinate with internal teams (sales, production, operations, warehouse)
- Follow up on open tasks, without needing reminders
- Maintain accurate, organized records of orders and communications
- Communicate clearly and professionally with customers and internal teams
- Take full ownership of issues and ensure complete resolution
Requirements
- Previous call center, customer service experience preferred, order management, or similar role preferred
- Strong attention to detail, organizational and follow-up skills
- Good written and verbal communication
- Basic computer literacy and proficiency in Windows operating system
- Ability to manage multiple priorities and deadlines
· Willingness to learn and adapt to evolving technology and customer service tools
- Comfortable in a structured, process-driven environment
- Reliable attendance and punctuality
What We’re Looking For
✅ Accountability
- Takes ownership of outcomes, not just tasks
- Follows through until issues are fully resolved
✅ Proactivity
- Anticipates issues and acts early
- Speaks up when something is off
- Works independently without constant supervision
✅ Team Player
- Communicates effectively across departments
- Supports overall team success
✅ Stability & Reliability
- Looking for a stable opportunity
- Values consistency and dependability
Important: This Role Is Not a Fit If You
- Prefer to do only assigned tasks without ownership
- Need constant supervision or reminders
- Avoid accountability or difficult situations
- Pass problems instead of solving them
What Success Looks Like
- Orders are accurate and completed on time
- Customers trust your follow-through
- Team members don’t need to chase you for updates
- Issues are resolved quickly and effectively
- You become a consistent, reliable member of the team
Pay: $19.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Education:
Work Location: In person
