This Isn’t Just a Front Desk Job. It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.
Whether a patient is calling for the first time, scheduling their next appointment, or needing help navigating their care, you are the person who helps make their experience feel organized, welcoming, and stress-free.
At Direct Performance Physical Therapy, that person could be you.
We’re looking for a Patient Care Coordinator who brings warmth, organization, and confidence to every interaction.
Someone who doesn’t just manage a schedule, but helps patients feel supported from the very first conversation.
Someone who doesn’t just answer calls and emails, but keeps communication clear, the clinic organized, and the patient experience moving forward.
This is a full-time hybrid role (remote position with occasional in-person meetings/events) for someone who enjoys helping people, solving problems, staying organized, and being part of a team where your work is noticed and your contribution matters.
Why This Role Matters
You’ll be the first impression and one of the most consistent points of contact for our patients.
From the first phone call to ongoing scheduling and follow-up, you’ll help guide patients through their experience with Direct Performance Physical Therapy.
You’ll answer questions, coordinate appointments, maintain accurate information, support billing and insurance processes, and help make sure patients know what comes next.
At Direct Performance Physical Therapy, every team member plays an important role.
We are a small, locally owned clinic where people work together, support each other, and have the opportunity to see the direct impact of their work.
If you love bringing order to busy days, communicating with people, and helping a team run smoothly, you belong here.
What You’ll DoPatient Communication & Scheduling
- Respond to patient calls, emails, and questions with professionalism, warmth, and urgency
- Schedule evaluations and follow-up appointments
- Maintain an organized and accurate patient schedule
- Communicate appointment details, clinic policies, and next steps clearly
- Help patients feel supported and confident throughout their care experience
Insurance, Billing & Financial Support
- Assist with insurance verification and authorization processes
- Support billing and collections tasks
- Communicate patient financial information professionally and clearly
- Help maintain accurate account and payment information
EMR & Administrative Operations
- Enter and update patient information accurately in the EMR
- Maintain organized patient records and documentation
- Manage scheduling systems, emails, and other administrative workflows
- Use Google Workspace and other clinic communication systems
- Support daily operations so the clinic and clinical team can stay focused on patient care
Patient Experience & Team Support
- Provide a positive and professional experience during every patient interaction
- Address patient questions and concerns with clarity, kindness, and confidence
- Communicate clinic policies respectfully and consistently
- Help identify problems and find solutions
- Work independently while also contributing to a collaborative team environment
You’re a Great Fit If You:
- Have 1–2 years of experience in an administrative, healthcare, customer service, or related role
- Have previous healthcare or front office experience
- Are comfortable communicating with patients by phone, email, and other communication channels
- Have strong verbal and written communication skills
- Are highly organized and detail-oriented
- Can manage scheduling, calls, emails, and multiple priorities without losing focus
- Are comfortable learning and using EMR, scheduling, and practice management software
- Have basic proficiency with Google Workspace or similar tools
- Are reliable, punctual, and accountable
- Can maintain confidentiality and handle sensitive information appropriately
- Enjoy solving problems and helping systems run smoothly
- Want to work somewhere where your contribution actually matters
What’s In It for You
Pay: $16–$18 per hour
Position: Full-Time
Work Setting: Hybrid (remote position with occasional in-person meetings/events)
Schedule: Monday–Friday with approximately 2–3 hours of flexible Sunday coverage. Sunday hours can be scheduled within an agreed-upon time frame. Specific weekday hours are currently being finalized and will be discussed during the interview process.
Perks & Benefits
- Performance-based bonuses
- Opportunity for advancement
- Training and development
- Employee discounts
- Frequent team events and holiday parties!
- A collaborative environment where employees are valued and supported
Why Join Direct Performance Physical Therapy?
We’re not corporate. We’re personal.
Direct Performance Physical Therapy is a small, locally owned clinic where every employee matters.
We believe in working together, supporting each other, and creating a positive environment for both our patients and our team.
You won’t be just another person behind a computer or answering a phone.
You’ll have the opportunity to make a real difference in the way patients experience their care and see firsthand how your communication, organization, and follow-through impact the people we serve.
Our team members describe Direct Performance Physical Therapy as a place where they feel supported, respected, appreciated, and genuinely part of a team.
If you want a workplace where people notice your effort, coworkers support each other, and you can grow while helping patients have a better experience, we want to meet you.
We’re scheduling interviews now and moving quickly.
If you want a role where your effort is recognized, your work has a visible impact, and you have room to grow:
Apply today and let’s talk.
Pay: $16.00 - $18.00 per hour
Benefits:
- Opportunities for advancement
Application Question(s):
- How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting?
- Do you have experience with, or are you familiar with, EMR and billing systems?
- Do you have experience with insurance verification and authorization processes, including collecting co-pays?
- Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe.
- Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?
- Do you reside in Virginia Beach/Chesapeake/Norfolk?
- For the remote portion of this role, do you have a comfortable workspace where you can work with minimal noise and interruptions?
Work Location: Hybrid remote in Virginia Beach, VA 23471
