Help Desk Technician I (Entry-Level)
Type: Full Time Employment
Location: Marlton, NJ (onsite)
The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support .
Key Responsibilities
- Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
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Accurately log problems and resolutions in the ticketing system .
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Maintain and grow knowledge of products and services supported by the Help Desk team.
- Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
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Participate in the on-call rotation as scheduled.
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Complete assigned training and certification requirements .
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Perform other duties as assigned by the Help Desk Lead.
Required Skills & Qualifications
- Genuine interest in technology and eagerness to learn.
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Clear, friendly, and professional phone manner .
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Strong verbal and written communication skills , with the ability to explain technical concepts to non-technical users.
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Ability to manage multiple assignments with attention to detail.
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Hands-on experience with Microsoft Windows Desktop Operating Systems .
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Reliable transportation for on-site support.
- Ability to lift and move PC system components as needed.
