Department: Operations
Reports To: General Manager
FLSA Status: Exempt
Position Summary
Spoerl Trucking is seeking a motivated, organized, and driven Operations Dispatcher to join our Operations team. This is an excellent opportunity for someone with transportation or logistics experience who is ready to take the next step in their career.
The ideal candidate is a self-starter who thrives in a fast-paced environment, enjoys solving problems, and takes ownership of their work. You'll play a key role in supporting daily dispatch operations, coordinating drivers and freight, communicating with customers, and ensuring loads move safely and efficiently. We're looking for someone with the ambition to learn, take on additional responsibilities, and grow into a larger operations or dispatch role within our company.
Essential Responsibilities
- Coordinate the deployment of company drivers and owner-operators to provide efficient customer service.
- Monitor freight movement through proactive tracing and tracking of shipments.
- Ensure all customer orders are completed accurately and on time.
- Communicate with customers regarding service schedules, shipment updates, and any service delays or issues.
- Proactively identify operational challenges and work toward timely solutions to minimize service disruptions.
- Collaborate with Load Coordinators and Operations staff to ensure complete customer coverage.
- Update and maintain accurate driver assignments and load information within the McLeod Transportation Management System.
- Determine cost-effective routing while maximizing fleet utilization.
- Monitor driver Hours of Service and Electronic Logging Device (ELD) compliance to ensure legal and efficient operations.
- Manage a high volume of emails and prioritize communication in a timely, professional manner.
- Build positive working relationships with drivers, customers, and internal departments.
- Support dispatch operations by assisting with day-to-day decision-making and load management.
- Take ownership of assigned responsibilities while continuously looking for opportunities to improve processes and customer service.
Additional Responsibilities
- Investigate and resolve issues involving delayed, damaged, missing, or misrouted freight.
- Assist with driver support, including loading and unloading information, directions, equipment needs, and appointment updates.
- Communicate with drivers using phone, satellite communications, and other technology.
- Work collaboratively with Safety, Maintenance, Recruiting, Accounting, and other departments to support company operations.
- Participate in an on-call rotation and provide occasional weekend coverage as needed.
- Perform additional operational duties as assigned.
What We're Looking For
We're looking for someone who is more than just organized—we're looking for someone who wants to build a career in transportation.
The ideal candidate is:
- A strong multi-tasker who can effectively prioritize competing demands.
- Accountable and dependable, taking ownership of responsibilities from start to finish.
- A self-starter who works with minimal supervision.
- Motivated with a strong work ethic and a positive attitude.
- Driven to learn new skills and take on additional responsibilities.
- Interested in long-term career growth and advancement within operations and dispatch.
- Calm under pressure and able to make sound decisions in a fast-paced environment.
- A problem solver who enjoys finding solutions rather than waiting for direction.
- A team player with excellent communication and customer service skills.
Knowledge & Skills
- Working knowledge of transportation and logistics operations preferred.
- Experience with McLeod Software, Transportation Management Systems (TMS), or similar software preferred.
- Familiarity with Electronic Logging Devices (ELDs) and Hours of Service regulations.
- Strong computer skills, including Microsoft Outlook, Excel, and Word.
- Ability to read regional and national maps and understand routing concepts.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Professional customer service demeanor.
- Ability to prioritize multiple tasks while maintaining attention to detail.
Qualifications
Education: High School Diploma or equivalent required.
Experience: 1–4 years of experience in transportation, dispatch, logistics, or a related operations role preferred. However, we welcome candidates with transferable skills who are motivated, dependable, and eager to learn. We are willing to train the right individual who demonstrates initiative, accountability, and a strong desire to grow within our operations team.
Computer Skills: Above-average proficiency with Microsoft Office and transportation software.
Language Skills: Strong verbal and written communication skills.
Reasoning Ability: Demonstrates sound judgment, independently resolves routine operational issues, and escalates complex situations when appropriate.
Physical Demands
- Ability to work in a fast-paced office environment.
- Ability to sit for extended periods while working on a computer.
- Ability to occasionally work extended hours when business demands require.
- Participation in an on-call rotation and occasional weekend coverage is required.
Why Join Spoerl Trucking?
At Spoerl Trucking, you'll become part of a family-owned company that values teamwork, accountability, and professional growth. We invest in employees who are eager to learn, take initiative, and build long-term careers in transportation.
If you're looking for more than just a job—and want an opportunity to grow into a larger role within operations—we'd love to hear from you.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Dispatcher: 1 year (Required)
Ability to Commute:
- Ixonia, WI 53036 (Required)
Ability to Relocate:
- Ixonia, WI 53036: Relocate before starting work (Required)
Work Location: In person
