Position: Call Center Supervisor
Location: Texarkana
Hours: M-F, 8a-5p
Pay: $45,000 - 55,000 annually, plus commission
Benefits: Full benefits once perm
Position Summary: The Call Center Supervisor is responsible for leading, coaching, and developing a team of Call Center Representatives. This role focuses on driving prospecting efforts, identifying qualified business opportunities, and supporting the sales process by ensuring a strong pipeline of potential clients. The supervisor will monitor team performance, provide ongoing training, and help achieve departmental goals through effective leadership and strategic planning.
Key Responsibilities:
- Train and mentor Call Center Representatives on prospecting techniques and lead generation strategies.
- Coach team members on identifying key decision-makers and qualifying potential business opportunities.
- Monitor daily activities and performance metrics to ensure progress toward team goals.
- Provide ongoing feedback, support, and development to maximize team success.
- Help maintain a healthy sales pipeline by ensuring consistent prospecting and lead qualification efforts.
- Track and manage team performance against established goals and quotas.
- Analyze results and identify opportunities for process improvement.
- Foster a positive, goal-oriented team environment.
Qualifications:
- Strong leadership, coaching, and team development skills.
- Excellent verbal and written communication abilities.
- Effective time management and organizational skills.
- Strong analytical and problem-solving capabilities.
- Minimum of 2 years of supervisory or management experience in a sales, customer service, or call center environment a MUST.
- Previous call center, inside sales, or development experience is a plus.
- Bachelor’s degree in marketing, Business, Communications, or a related field preferred.
- Proficiency with Microsoft Office applications.
Pay: From $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Call center: 1 year (Required)
- Call center management: 1 year (Required)
Work Location: In person
