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DMV Customer Service Representative - Platteville/Dodgeville

State of Wisconsin - Transportation
Platteville, WI

Job Details

Full-time
From $22.76 an hour

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
Paid time off
Pension plan
Employee assistance program
Vision insurance

Qualifications

Sales transaction processing
Driver's License

Full Job Description

Introduction

Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)!

The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a DMV Customer Service Representative position in Platteville, WI located at 31 Means Drive, Platteville, WI and Dodgeville, WI located at 316 W. Spring Street, Dodgeville, WI. This position is required to work full time in the office.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
Well Wisconsin Wellness Program
A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability. Click here to learn more about how we apply these values in our work.

Position Summary

This DMV Customer Service Representative position is located at the Platteville Customer Service Center 50% of the time and the Dodgeville Customer Service Center 50% of the time and provides face-to-face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, ID cards, instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers. This position also works with customers who need to obtain an ID for voting purposes. In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

Salary Information

This position is in schedule-range 02-11. Starting pay is $22.76/hour, with $1.40/hr. increase after one-year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $26.61/hr. Saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12-month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

Job Details

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $28.77/hr after a period of time.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

This recruitment may be used to fill similar vacancies for the next 3 to 6 months.

Qualifications

Qualified applicants will have experience with all the following:

Identifying and resolving problems for one or more customer(s) in a face-to-face customer service role.
Reading and interpreting laws, regulations, policies, procedures, or other complex documents.
Using computers and one or more software program(s) to complete customer transactions.

In addition to having all the above, well qualified applicants will have experience with one or more of the following:

Multi-tasking while ensuring accuracy within their work.
Working in a role in which the primary duties of a job are customer service.
Performing cash handling transactions.

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

This application only requires you to submit a resume. Within your resume, you should describe your education, training, and experience as it relates to the items listed in the “Qualifications” section of the job announcement. A letter of qualifications is not required nor will be accepted. Your application materials are very important part of your application and is used during our evaluation process to determine your eligibility for the position. For instructions on how to develop and what should be included in your resume, please view the Resume and Letter of Qualifications Tips document. Please view the ensuring a fair and equitable hiring process document to find out more information on the State of WI selection process. The vast majority of applicants are able to outline their background and experience in their resume within 1-3 pages. Any resumes submitted with more than 3 pages will not be considered after page 3.

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page and review method 2 for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. For general wisc.jobs user information and if you are experiencing issues and need technical assistance, please see the wisc.jobs Frequently Asked Questions page. Questions related to obtaining the job description and details about this specific job posting can be directed to Becca Ott at [email protected] or 608-266-7623.

Deadline to Apply

The deadline to apply is 11:59 PM CST on Sunday, June 7, 2026

Introduction

Position Summary

Salary Information

Job Details

Qualifications

How To Apply

Deadline to Apply

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