Job Duties:
- Change patient statuses appropriately within the EMR system.
- Verify patient insurance coverage.
- Obtain a copy of the patient’s driver’s license and front and back of insurance cards if not scanned.
- Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
- Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
- Count and record totals for the change bag before using and at the end of the day before returning to the safe.
- Communicate with your supervisor when voided payments are needed.
- Coordinate physical therapy scheduling.
- Coordinate patient referrals to outside facilities for consults with the Medical Records department.
- Schedule follow up appointments within the practice or consults within the practice.
- Send prescriptions electronically to patient selected pharmacies.
- Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
- Place labs in the appropriate bin for pickup.
- Dispose of patient records in the correct receptacle daily.
- Call appropriate agencies for assistance in case of emergency.
- Relay messages to physicians when necessary to complete patient requests.
- Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
- Print payment charge detail reports when requested by patients and explain charges when necessary.
- Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
- Sanitize and clean iPads, Kiosks, and your work area during down time.
- Follow appropriate dress code presenting a professional and cohesive image.
- Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
- Turn in all time off requests to your supervisor in a timely manner.
- Work with the Insurance Department to set up payment arrangements with patients when necessary.
- Work with the Medical Records department with scanning, filing, or any task assigned or requested.
- Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
- Cross-train when scheduled by your supervisor.
- Comply with all HIPPA rules when dealing with patients and patient information.
- Stay late until all patients have been checked out and/or the doors lock on your scheduled day.
- Participation in facility meetings and activities when scheduled.
Required
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1 year(s): Customer Service
Preferred
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1 year(s): Insurance Verification
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1 year(s): Medical Office
Required
Required
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Goal Completion: Inspired to perform well by the completion of tasks
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Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
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Peer Recognition: Inspired to perform well by the praise of coworkers
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
