WHEELCHAIR AGENT – PASSENGER SERVICE ATTENDANT
SUMMARY
To fulfill the passenger services obligation for airline passengers who require a wheelchair either by
necessity or for comfort.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Transport passengers safely to and from required locations remaining alert to potential hazards
which may cause an accident.
- Provide special assistance, general information, and directions to passengers as necessary in order
to provide positive passenger relations.
- Project a positive and friendly image when interacting with passengers, responding to inquiries
from airlines, staff, and the general public.
- Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted
passengers.
- Comply with all Transportation Security Administration (TSA) checkpoint screening
requirements and processes.
- Complete incident reports for accidents and out of the ordinary events while transporting
passengers.
- Complete wheelchair logs to document “pushes.”
- Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
- Must be able to stand and walk throughout the course of a shift.
- Must be able to lift, carry, and/or hold 75 pounds or more.
QUALIFICATIONS
- High School Diploma or equivalent may be required in some locations.
- Must have reliable transportation
- Ability to read, writes, speak, and follow verbal and written instructions in English.
- Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to
random testing requirements.
ABOUT HUNTLEIGH USA CORPORATION
Established in 1992 provides general and aviation security solutions and services to commercial and
private companies. The company offers general security services, such as background checks, event
security planning, retail loss prevention, risk analyses, security concept development, security
guards/officer services, security surveys and audits, and security system design. It also provides security
consultant services; and aviation and other related services, such as access control, aircraft guarding and
cleaning, aircraft search, airline crew transportation, baggage security, charter flight screening, janitorial
services, passenger screening, pre-board screening, skycap, and wheelchair services.
