Position serves both on the dock and in the office. Maintains open communication with cruise line shore excursions staff, Alaska X staff, and guests to ensure that the tours depart on time with the correct number of passengers. Manages drivers, dock, and office staff. Responsible for confirming the tour numbers on the docks, informing associated parties, and settling at the end of the day.
MAIN JOB RESPONSIBILITIES:
Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them
Responds to all phone calls and emails received from ships, guests, and coworkers in a timely fashion
Trains staff
Ensures employees are following company policies
Maintains accurate up-to-date daily tour dispatch sheets, comparison spreadsheets, and complete tour spreadsheets
Maintains and distributes inventory
Runs errands as needed
Maintains the cleanliness of the office
Notifies independent tour companies of available space on departures
Notifies ships when the final tour has returned
When in office, responds to all guest inquiries and strives to close the sale by providing guests accurate information regarding the tour options
Serves as a liaison between Alaska X and cruise ships by developing a positive working relationship with shore excursions staff and utilizing this relationship in various situations
Gathers guests from the cruise ships, and independent tour companies, and interacts with them on the dock while waiting for the driver’s arrival
Ensures all tours leave on time and with the correct number of passengers
Collects guests’ tickets from the drivers, verifies the count of the tickets, and settles for the tickets at the end of the day, recalling situations that may have occurred while on duty should a discrepancy arise
Continuously verifies and communicates accurate information with shore excursions staff, company personnel, and guests
Provides guests and prospective guests with quality information regarding the tours
Maintains an accurate and legible daily tour dispatch throughout the day
Ensures that all daily tour information is recorded in the appropriate places or sent to the appropriate individuals at the end of each day
ADDITIONAL JOB RESPONSIBILITIES: As directed by management
ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:
Certified or able to get certified in First Aid/CPR. Able to lift up to 50 lbs. Legally eligible to work in the US. CDL or able to attain one. 21 years or older.
