Salesforce Field Service (SFS) Solution Architect

RoyCon Technologies
Austin, TX

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Job Details

Benefits

Health insurance
401(k) matching
Opportunities for advancement

Qualifications

Salesforce Service Cloud
Human-centered design
Application Integration
Data model design
Certified Salesforce Administrator
Systems integration
Data modeling
Data migration
Writing skills
Software implementation
Process design
Process improvement
Enterprise solutions implementation
Salesforce Cloud
B2B
Integration with Third-Party Services (system development)
Design thinking
Cloud solution engineering
Salesforce Field Service
Implementing IT solutions
Stakeholder management

Full Job Description

The Salesforce Field Service (SFS) Solution Architect (SA) is tasked with working as a key member of our project team to ensure smooth and efficient implementation and integration between technical and functional system requirements, providing consultative advice to customers regarding industry best practices and process methodologies, as well as creating a solution that best meets our client’s needs.

SFS(FSL):

Required: FSL Consultant, Service Cloud, at least 5 E2E Implementations in SA role

Certified Salesforce Field Service Lightning Consultant
Experience with setting up FSL data model (Work Orders, Service Appointments, Service Resources, Territories, etc)
Ability to configure Service Rules and Objectives in support of Field Service business processes
Experience installing FSL managed package and guided setup configuration

Primary responsibilities include overall project and customer success as well as:

As a key contributor on a project team, guide customers through the implementation of Salesforce solutions using RoyCon Technologies’ methodology
Engage customer stakeholders to understand desired business outcomes and define success criteria
Articulate to customer stakeholders the value of recommended solutions and approach
Lead Customer-facing Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Perform fit-gap analysis between Salesforce functionality and client requirements
Document business requirements as part of the Technical Design Document in collaboration with Technical Architect
Manage the delivery and testing of the functionality by Development resources
Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
Develop training curriculum and deliver training sessions to the solution’s end users
Work with a Project Manager to manage a project to scope, budget, and timeline expectations

Basic Requirements:

BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
3-5 years’ experience consulting within the Salesforce ecosystem
Strong experience with business process definition, best practices, and reengineering
Documented proficiency in writing user stories to capture Salesforce requirements
Knowledgeable with data migrations from third-party systems to Salesforce
Experience building Salesforce integrations with 3rd party applications
Solid understanding of the key levers for B2B, B2C, hybrid business models
Understanding of key concepts of user-centered design and design thinking
Desire to continue to grow their knowledge inside the Salesforce ecosystem
Great teamwork and collaboration skills

Required Certifications:
Admin, Sales Cloud Consultant, Service Cloud Consultant

Preferred Certifications: Experience Cloud Consultant; CPQ Specialist; SFS Consultant; Platform App Builder; Platform Developer 1.

Who You Are:

You have great teamwork and collaboration skills.
You desire to continue to grow their knowledge inside the Salesforce ecosystem.
Great with customers and a fantastic team player.

Why Join Roycon?

Competitive salary based on experience.
Fully remote options are available.
Work with exciting companies with unique challenges
Room for advancement
Availability of resources to continue to develop your skills.
Be a part of a growing team where your contributions can have a significant impact
Fantastic benefits include employer-paid health insurance and a 401(k) match program

We’re based in Austin Texas and are open to both local and remote candidates. This position can be fully remote, we are based out of Austin, Texas. If you’re interested in this role please apply today!

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