At Simply Orthodontics, the Orthodontic Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a welcoming, positive experience for every patient and family. From check-in to scheduling future visits, you help keep the office running smoothly while ensuring patients feel comfortable and supported throughout their orthodontic journey. If you thrive in a fast-paced, patient-focused environment and know how to keep a busy schedule organized, we’d love to meet you.
Responsibilities
Create a welcoming, high-energy environment by greeting patients and families and setting the tone for an exceptional visit
Keep the day running smoothly by managing a busy orthodontic schedule, minimizing wait times, and proactively resolving scheduling challenges as they arise
Coordinate appointments for new patient exams, adjustment visits, retainer checks, and follow-up care with accuracy and attention to detail
Serve as the connection point between patients, families, and the clinical team, ensuring smooth communication and seamless handoffs throughout the day
Support patients through their visit — from check-in to check-out — including scheduling future appointments, collecting payments, and answering general questions
Stay ahead of the schedule by confirming appointments, verifying insurance, managing recalls, and following up with missed or overdue appointments
Maintain accurate patient records and ensure all documentation and processes align with HIPAA standards
Contribute to a clean, organized, and professional front office environment
Collaborate closely with the orthodontic team to support day-to-day office operations and create a positive patient experience
This is an opportunity to join a well-run, team-oriented orthodontic practice where your role is essential to both the patient experience and the success of the office.
Full-time Benefits
We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:
Health insurance starting on your first day of employment
Vision insurance
Paid vacation time
Paid holidays
Paid sick time
Dental and orthodontic benefits
401(k) retirement plan with employer contribution
Consistent, set schedule (no weekends!)
Previous experience in an orthodontic or dental office setting is preferred
Hands-on experience verifying insurance and a strong understanding of orthodontic benefits, coverage, and patient responsibility is highly desired
Proven ability to manage a busy schedule and multitask in a fast-paced environment
Strong communication skills with the ability to provide an exceptional patient and family experience
High attention to detail and accuracy in handling patient information, scheduling, and payments
Professional presence with a positive, team-oriented mindset that delivers exceptional customer service
Comfort using orthodontic/dental practice management software and standard office tools
