About Us:
At Hilton-branded hotels within the Garnet Hotels portfolio, we believe in warm hospitality, efficiency, and creating a seamless guest experience. We manage multiple properties across the U.S. and are currently seeking a reliable, friendly, and detail-oriented Front Desk Agent to join our team and represent the front line of guest service.
Job Responsibilities:
Greet guests with professionalism and a warm, welcoming attitude
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Check guests in and out using Hilton’s property management system (OnQ preferred)
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Handle guest requests, complaints, and room assignments
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Answer phones, manage reservations, and provide information about hotel amenities
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Process payments and maintain accurate records
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Collaborate with housekeeping and maintenance teams for smooth operations
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Uphold Hilton brand standards at all times
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Requirements:
Previous front desk or hospitality experience preferred (Hilton brand experience is a plus)
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Excellent communication and customer service skills
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Ability to work flexible shifts, including weekends and holidays
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Familiarity with front desk systems or willingness to learn
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Strong attention to detail and ability to multitask
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High school diploma or equivalent required
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Benefits:
Competitive hourly pay
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Hilton employee discounts
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Career growth opportunities within Garnet Hotels
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Supportive work environment
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On-site training provided
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Shift:
Full-time / Part-time options available
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Shifts may vary (morning, evening, overnight)
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