Group 1 GMC Coastal Bend is growing and seeking a high-quality, experienced Automotive Service Advisor to join our team! This is an opportunity to represent the GMC brand in a high-performing dealership environment committed to excellence in both service and customer experience.
The ideal candidate is passionate about customer service, thrives in a fast-paced setting, and enjoys building strong relationships with customers throughout the service process.
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Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
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Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
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Create detailed repair orders with clear, transparent cost and time estimates
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Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
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Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
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Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
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Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
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Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
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Build and maintain long-term customer relationships to drive retention and repeat business
Minimum 2 years of Service Advisor experience (dealership preferred)-
CDK experience is desired
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Interpersonal Communication Skills
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Basic Computer Skills
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Strong Desire to Provide an Exceptional Client Experience
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Ability to Achieve Targeted Goals
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High School Diploma or Equivalent
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Must have a Valid Driver’s License
We offer...
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Salary Base Pay Plan
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A Great Working Environment
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A Structured, Self-paced Career Path
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Management Opportunities
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Health, Dental & Vision Insurance
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Life & Disability Insurance
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401(k) with Company Match
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Paid Time Off
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Employee Vehicle Purchase Program
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Employee Stock Purchase Plan
