Department/Role Type: Service, Full-time
Location: Main Office, Webster TX
Our Account Specialist must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, and sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications.
Responsibilities include the following and other duties may be assigned:
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Send initial estimates
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Revise per customer request
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Follow up confirmations
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Send service reminders
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Coordinate with scheduling
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Follow up with quotes and scheduled tech appointments
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Check each service prior to the scheduled service
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Collect payments for service jobs prior to the techs visit
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Resolve problems for customers, resolve billing/pricing
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Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders
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Assist with scheduling/Site Compliance
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Provide customer support for any questions pertaining to the account
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Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person
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Contact customer for any claims pertaining to damage packages
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Collaborate with inside sales for new service requests, new customer/equipment, etc.
Job requirements, experience, and skills:
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IndySoft Asset Management Software
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Minimum of 2 years of customer service experience
