We are looking for a motivated, customer-focused Service BDC Representative to join our growing team. If you enjoy helping customers, have strong communication skills, and thrive in a fast-paced environment, we'd love to hear from you.
Position Summary
The Service BDC Representative is responsible for managing inbound and outbound customer communications, scheduling service appointments, following up with customers, and delivering an exceptional customer experience. This role is critical to supporting our service department and maintaining strong customer relationships.
Responsibilities
- Answer inbound phone calls, emails, and text messages promptly and professionally.
- Schedule, confirm, and reschedule service appointments.
- Make outbound calls to customers for appointment reminders, service follow-ups, and maintenance campaigns.
- Accurately enter and update customer information in the CRM and dealership management system.
- Coordinate with service advisors and technicians to ensure a smooth customer experience.
- Meet daily, weekly, and monthly performance goals.
- Handle customer inquiries with professionalism and a positive attitude.
Qualifications
- Previous customer service, call center, BDC, or automotive experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Comfortable using computers, CRM systems, and Microsoft Office.
- Positive attitude with a strong work ethic.
- Ability to work in a team-oriented environment.
Benefits
- Performance bonuses
- Health, dental, and vision insurance
- Paid time off
- Paid training
- Career growth opportunities
- Employee discounts
Schedule
- Full-time
- Some evenings and Saturdays may be required.
If you're passionate about customer service and want to build a career in the automotive industry, apply today. We look forward to welcoming you to our team!
Pay: $18.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
