Role Summary: The Floating Member Service Representative (Floating MSR) provides exceptional service and operational support across all branch locations. This position fills staffing needs and assists where coverage is required, ensuring consistent member experiences and operational continuity throughout the credit union.
The Floating MSR performs teller and member service functions, supports account maintenance, and reinforces operational standards in collaboration with multiple branch teams. Flexibility, professionalism, and adaptability are key to success in this role.
Role Identity/Ideal Candidate:
- Flexible & Adaptable: Thrives in changing environments and transitions smoothly between teams and locations
- Member Focused: Provides consistent, friendly, and professional service across all branches.
- Reliable: Maintains dependable attendance and demonstrates accountability in scheduling and coverage.
- Quick Learner: Grasps new systems, procedures, and branch nuances quickly.
- Detail Oriented: Balances transactions and maintains accurate records regardless of branch or system differences.
- Team-Oriented & Collaborative: Supports branch and organizational goals; Builds rapport easily with staff and members in diverse environments.
Core Responsibilities:
- Greet members warmly and provide efficient service for deposits, withdrawals, transfers,
payments, and other transactions.
- Provide teller and member service support at multiple branches, performing deposits,
withdrawals, transfers, payments, and account inquiries.
- Balance cash drawer daily and maintain minimal outages.
- Open new accounts and perform account maintenance in accordance with policy.
- Maintain knowledge of current rates, promotions, and product features to assist members effectively.
- Educate members on products and services that meet their financial needs.
- Assist with loan payments, check requests, share drafts, and line of credit advances.
- Handle member inquiries, disputes, and requests for information in a timely manner.
- Maintain confidentiality of member and credit union information at all times.
- Reinforce operational consistency and compliance with all policies and procedures.
- Research and resolve account discrepancies or errors, escalating when necessary.
- Support branch operations with scanning, mail, data entry, and phone support.
- Communicate promptly with leadership regarding scheduling, travel plans, or support needs.
- Provide coverage during vacations, leaves, or special projects.
- Contribute to branch goals by achieving individual referral and service benchmarks.
- Complete other duties as assigned to support branch success.
What Success Looks like:
When this role is executed with excellence we can expect to see:
- Reliable coverage provided to all branches with minimal disruption.
- Consistently accurate balancing and transaction performance.
- Positive feedback from members and colleagues.
- Quick adjustment to new teams and environments.
- Strengthened collaboration and trust among branches.
- Compliance with all credit union and regulatory requirements.
Organizational Context:
- Reports to the Branch Manager (or AVP of Retail).
- Collaborates with Lending, Operations, and Compliance teams.
- Serves as a key support role for member experience continuity across the credit union’s
footprint.
- Represents Origins Credit Union with professionalism and enthusiasm.
Growth & Impact:
The Floating MSR ensures stability and consistency across the organization. Their adaptability, professionalism, and commitment to service make them a trusted extension of every branch team.
Success in this role can lead to opportunities in branch leadership, operations, or training functions.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
- Volunteer time off
Ability to Commute:
- Indianapolis, IN 46239 (Required)
Ability to Relocate:
- Indianapolis, IN 46239: Relocate before starting work (Required)
Work Location: In person
