Join Our Mission to Change Lives:
At Maryland New Directions (MND), we’re not just helping people find jobs, but helping them transform their futures. For over 50 years, our award-winning nonprofit has provided no-cost employment coaching and career training to Baltimore residents aged 18 and older who are motivated to work but face employment obstacles.
We serve more than 300 individuals each year, equipping them with the tools, confidence, and support they need to build sustainable careers. Whether you're working directly with clients or behind the scenes to keep programs running smoothly, every role at MND contributes to lasting impact in our community.
If you are interested in human services, passionate about making an impact on individuals, and willing to learn, you are encouraged to apply; MND will provide training.
Job Summary:
As a Case Manager/Job Coach, you are the primary catalyst for our clients' success. You will work cross-functionally with fellow coaches, trainers, and employment specialists to empower job seekers as they navigate barriers to employment. Your goal is to move clients from enrollment to "job-ready" status through high-touch coaching, resource navigation, and persistent advocacy. This role blends social service coordination, career mentorship, and meticulous data management.
This position works directly with MND’s clients, training team, and other coaches to motivate job seekers to manage and reduce their employment barriers, complete training, and become job-ready efficiently and effectively. This role shares responsibilities for participation enrollment, barrier removal, referral services, job coaching, employment assistance, and post-employment follow-up.
Duties and Responsibilities
- Intake & Evaluation: Conduct weekly intake interviews to assess vocational skills, employment history, and overall readiness.
- Identify employment barriers and co-create an Individual Career Plan (ICP) with each client.
- Barrier Removal: Proactively connect clients with internal supportive services or external community referrals to ensure stability.
- High-Touch Mentorship: Provide 1:1 job coaching, facilitate training enrollment, and assist with placement strategies.
- Proactive Engagement: Use persistent outreach to re-engage and motivate clients who have missed appointments or are struggling with program milestones.
- Post-Placement Support: Maintain regular contact with employed clients to ensure job retention and career growth.
- Data Integrity: Maintain precise, daily tracking of client progress and outcomes in the reporting systems.
- Communicate regularly with the services team to identify service gaps and ensure seamless data reporting.
- Classroom Support: Partner with the training team to monitor and bolster client performance during technical or soft-skills training.
- Represent MND in the community to introduce services and recruit potential clients at job fairs, community centers, and local events.
- Attend all direct service and staff meetings; assist with communication and administrative tasks as assigned to support the MND mission.
Key Result Areas (Performance Metrics)
- Service Delivery Excellence: Oversee the end-to-end client journey, from outreach and enrollment to post-employment follow-up, ensuring a seamless and supportive experience.
- Goal Attainment: Meet or exceed monthly and quarterly targets for recruitment, program engagement, and job placement.
- Programmatic Performance: Maintain consistently high client participation rates and successful completion outcomes within MND training programs.
- Case Coordination: Provide continuous direction to coaches regarding service gaps, ensuring every client has the resources needed for a successful outcome.
- Data Accuracy & Compliance: Ensure 100% of client interactions and milestones are documented in the tracking system within one week of occurrence.
Qualifications
- Bachelor’s degree in Human Services, Social Work, Counseling, Business, or related fields; equivalent professional experience in workforce development or case management will be considered.
- A proven track record and deep commitment to working with diverse populations are required.
- Demonstrated ability to relate to clients from all backgrounds, accurately assess multifaceted barriers, and develop creative, effective resolutions.
- Exceptional interpersonal skills with the ability to build collaborative, trust-based relationships with clients, staff, and external stakeholders.
- Communication: Highly effective oral and written communication skills, with the ability to present information clearly to both individuals and groups.
- Technical Proficiency: Strong computer literacy, specifically in Microsoft Office Suite (Excel, Word, PowerPoint) and experience navigating CRM or client database systems.
- Soft Skills: A flexible, solutions-oriented attitude with the ability to remain calm and effective in a fast-paced nonprofit environment.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Equal Opportunity
Maryland New Directions is an equal opportunity employer and values diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities. The company reserves the right to modify job duties or descriptions at any time, with or without notice.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Can you work an in-office schedule of 8:30 am to 4:30 pm?
- Are you familiar with career assessments and career planning process?
Education:
Experience:
- human services: 3 years (Preferred)
Work Location: In person
