Job Overview
At Fastest Labs, we are seeking motivated, detail-oriented individuals to join our team as Drug Testing Technicians. In this dual role, you will provide excellent customer service while performing certified drug, alcohol, and DNA specimen collections. You will also support daily office operations including client communications, data entry, handling telephone inquiries, as well as sales calls.
This position is ideal for someone with strong energy, a positive attitude, and the ability to multitask in a fast-paced environment. We provide full certification and training, so if you are eager to learn and grow, we will invest in your success and offer opportunities for advancement within our rapidly expanding company.
Responsibilities
- Greet and assist clients with professionalism and care, ensuring a high level of customer service.
- Handle incoming calls, respond to inquiries, and follow scripts to schedule appointments, persuade prospective clients, and answer employment inquiries.
- Perform certified specimen collections including urine, saliva, alcohol, fingernail, hair follicle, and DNA, including observed tests all while following strict chain of custody protocols.
- Conduct instant/rapid screening for urine and saliva specimens when required.
- Accurately complete client documentation, chain of custody forms, and maintain organized business files.
- Collect payments from clients and process transactions appropriately.
- Report test results using client-approved protocols.
- Conduct daily outbound sales calls and follow up on leads via phone, email, or written communication.
- Monitor and maintain testing supplies, forms, and equipment.
- Maintain a clean and professional office, reception, and testing environment.
- Contribute positively to team culture and overall company success.
- Conduct sales calls to local businesses within the area.
Skills
- Strong communication skills: able to speak and hear clearly on the phone, read and write in English effectively, and compile call results.
- Enthusiastic learner with energy and urgency to master new skills.
- Detail-oriented, well-organized, and able to multitask effectively.
- Basic computer proficiency and comfort with office tasks.
- Physical ability to lift up to 35 pounds and perform duties requiring bending, kneeling, reaching, and standing for extended periods.
- Comfort working with biological specimens and cleaning supplies.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Shift availability:
- Day Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Huntington Beach, CA 92646 (Preferred)
Work Location: In person
