Overview
We are a new multi-floor spa and wellness center opening soon in Flushing, NY. We are looking for friendly and responsible Front Desk Associates to join our guest service team.
Responsibilities
- Greet guests in a friendly and professional manner
- Assist guests with check-in, check-out, admission, and general front desk questions
- Provide basic information about spa services, facility rules, pricing, and guest procedures
- Assist with guest registration, waiver forms, wristbands, locker information, and related check-in steps
- Answer phone calls and assist with basic inquiries when needed
- Handle guest concerns or requests professionally and report issues to management when necessary
- Communicate with floor staff, locker room staff, security, and management to ensure smooth daily operations
- Maintain a clean, organized, and professional front desk area
- Follow all company policies, guest service standards, and operational procedures
Requirements
- Must be legally authorized to work in the United States
- Basic English communication skills required
- Chinese communication skills required
- Previous experience in front desk, customer service, hospitality, spa, hotel, restaurant, retail, or guest service preferred
- Friendly, patient, and professional attitude
- Strong communication skills and good customer service mindset
- Comfortable using basic computer systems, POS systems, phones, or reservation software
- Able to explain policies and procedures clearly and politely
- Strong attention to detail when handling guest information, payments, check-in, and check-out
- Able to stand for extended periods and work in a fast-paced environment
- Must be available to work weekends, holidays, and flexible shifts
- Responsible, reliable, and able to work well with a team
Schedule:
Full-time and part-time positions available. Weekend and holiday availability required.
Work Location:
Flushing, NY
职位类型：全职, 兼职
薪资： $20.00至$28.00（每小时 ）
福利:
Work Location: 现场办公
