Overview
Join our dynamic team as an Automotive Parts Counter Sales Associate and become a vital link in delivering exceptional customer service and automotive expertise. In this energetic role, you will assist customers in identifying the right parts and accessories for their vehicles, manage inventory efficiently, and support the overall sales process. Your mechanical knowledge, communication skills, and enthusiasm will drive customer satisfaction and foster long-term relationships. This position offers a rewarding opportunity to grow within the automotive retail industry while helping customers keep their vehicles running smoothly.
Responsibilities
- Greet customers warmly and assess their automotive parts needs through active listening and expert guidance
- Identify, locate, and recommend auto parts, accessories, and related products based on customer requests or vehicle specifications
- Manage inventory control by stocking shelves, organizing parts, and conducting regular stock audits using inventory management systems such as CMMS (Computerized Maintenance Management System)
- Process sales transactions accurately utilizing POS (Point of Sale) systems while handling cash, credit card payments, and cash handling procedures
- Provide technical advice on vehicle systems, automotive diagnostics, maintenance procedures, and repair solutions to assist customers in making informed decisions
- Collaborate with the service team to facilitate order fulfillment, special requests, or warranty claims ensuring timely delivery of parts
- Maintain excellent phone etiquette when answering inquiries or providing support remotely; communicate effectively with bilingual or multilingual customers when needed
- Support marketing efforts by promoting automotive repair services, accessories, or seasonal promotions to boost sales
Requirements
- Proven experience in retail sales within an automotive dealership or parts store environment; dealership experience is a plus
- Strong mechanical knowledge of vehicle systems, automotive diagnostics, troubleshooting, and repair processes
- Familiarity with inventory management tools such as CMMS or similar software; proficiency in Microsoft Excel is advantageous
- Excellent communication skills with the ability to negotiate effectively and provide outstanding customer service in person or over the phone
- Organizational skills to manage stock levels, order fulfillment, and maintain a clean work environment
- Ability to handle cashiering duties including cash handling and POS transactions accurately
- Bilingual or multilingual abilities are highly desirable to serve diverse customer bases
- Knowledge of automotive parts management, retail math for pricing strategies, and marketing principles enhances success in this role
Join us to be part of a passionate team dedicated to automotive excellence! Your mechanical expertise combined with your enthusiasm for customer service will make a real difference every day. We’re committed to supporting your growth through ongoing training opportunities and a vibrant work environment where your skills can shine.
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Part Counterman: 1 year (Required)
Work Location: In person
