Overview
At Apex Pharmacy Solutions, we deliver personalized wellness solutions through our state-of-the-art compounding pharmacy services. Headquartered in Spring, TX, we specialize in wellness optimization, hormone therapy, and performance-based medicine — driven by a team committed to advancing patient outcomes through innovation, precision, and excellence.
Be the voice of Apex Pharmacy Solutions as a Customer Care Technician. You will be the trusted point of contact for patients and providers — delivering empathetic, accurate support across calls, texts, and emails in a fast-paced healthcare environment. This is more than a call center role: it is a pathway to meaningful career growth in pharmacy.
Key Responsibilities
Patient & Provider Communication
› Manage 60–100 inbound and outbound calls daily with accuracy, empathy, and professionalism.
› Handle patient communication across multiple channels — calls, text, and email.
› Provide clear solutions to inquiries about orders, shipping, payments, and prescription processing.
› Accurately process payments and maintain proper financial records.
Collaboration & Performance
› Partner closely with pharmacists and technicians to support seamless patient care.
› Uphold high standards of quality, compliance, and accuracy in every patient interaction.
› Commit to performance metrics: call quality, productivity, attendance, and schedule adherence.
› Stay organized, detail-oriented, and proactive in resolving patient needs.
Qualifications
Required
› Active Texas Pharmacy Technician license (TSBP).
› Current PTCB or NHA CPhT certification.
› High school diploma or GED; clean criminal record.
› Prior pharmacy technician experience.
Preferred
› Customer service or call center experience in pharmacy/healthcare.
› Retail or compounding pharmacy patient care experience.
› Proficiency in Microsoft Office and LifeFile pharmacy management system.
› Familiarity with Freshworks or similar CRM/helpdesk platforms.
Our Core Values
◆ Quality
Rigorous standards in every compound.
◆ Integrity
Honesty and accountability in all we do.
◆ Respect
Valuing each team member's contribution.
◆ Innovation
Cutting-edge solutions in pharmacy care.
◆ Patient-First
Every decision centers on patient wellbeing.
Pay: $21.94 - $26.43 per hour
Work Location: In person
