Step into the role of an Operations Analyst, where your meticulous attention to detail and analytical skills will be essential in independently supporting three to six clients. Approximately 60% of your responsibilities will involve manual processes, including ensuring files are received, moving them to the correct locations, downloading reports from our web-based platform, and performing manual data entry to generate comprehensive reports. The remaining 40% of your role will focus on traditional analyst functions such as identifying trends and conducting account audits. Additionally, we are looking for candidates who can leverage their technical skills to help us transition from manual processes to more efficient ones through automation and standardization. During your onboarding period (3-4 months), you will need to be available from 8am to 5pm CT Monday through Friday. Your contributions will be crucial in maintaining operational efficiency and delivering high-quality data analysis for our team and valued clients.
CORE RESPONSIBILITIES
o Ensure incoming data files from clients and vendors are uploaded via SFTP, email, etc. If files are not received, proactively reach out to client and vendor contacts.
o Manually download the files from Healthfuse’s SFTP site or email and move them to their client’s ShareFile folder
o Manually generate and deliver Healthfuse’s monthly client reporting packages on time. This includes four types of reports for each client, with three of the four report types requiring multiple versions (one for each vendor in scope)
- Perform manual data entry to generate detailed and time-consuming reports
o Self-review internal and client-facing deliverables for high quality
o Perform account level auditing and data trend analysis to identify and resolve issues negatively impacting vendors’ performance
o Collaborate with other Healthfuse departments to develop performance improvement strategies for clients
o Contribute to the advancement of our processes and hitting our department goals
o Travel expectation is 1 week per year for company conference
Pay: $45,000.00 - $50,000.00 per year
Work Location: Remote
