PURPOSE OF THE JOB: The Patient Navigator’s role is to assist clients and those seeking services in navigating the behavioral health care system. The Patient Navigator will often serve as the first point of contact between a potential client and the department and will engage potential clients, create a trusting relationship between potential clients and the department, and assist potential clients in completing the necessary steps to engage in services. Patient Navigators will also assist established clients in removing barriers to care by completing client outreach, assisting clients to navigate the healthcare system, and serving as an accessible resource for client questions or concerns.
