As a Bilingual Customer Service Representative, you’ll be the trusted voice for customers who prefer to communicate in English or Spanish. You’ll support customers with policy questions, billing needs, and claim concerns, ensuring every customer receives clear, accurate, and compassionate assistance in the language they’re most comfortable using.
What You’ll Do Day to Day
- Provide great customer service to anyone walking in the door.
- Ability to handle cash and process payments; be able to go to the bank and make deposits
- Comfortable/ Confident to make outgoing calls to customers for payment reminders or offer promotions, make cold calls, and marketing calls. Be able to receive incoming calls from customers and carriers and assist as best as possible
- Marketing: Be comfortable going to businesses and handing out flyers.
- Provide clear explanations of insurance terms, deductibles, and coverage options in a way that is easy for customers to understand in either language.
- Process transactions such as adding drivers, updating vehicle information, adjusting coverage, and documenting account changes.
- Work at any office within the assigned Region
- Must be able to open/close the Office
- Must be able to obtain the required license and certifications related to our industry
The Rewarding Parts of the Job
- Making a meaningful impact: You help customers feel understood and supported by communicating in their preferred language.
- Building strong communication skills: You’ll sharpen your ability to explain complex topics simply in both English and Spanis
- Clear growth opportunities: With strong performance and insurance knowledge, you can grow into training or leadership roles.
The Challenging Parts of the Job
- Motivation: Must be self-motivated to capitalize on earning potential.
- Emotionally charged situations: Customers may be upset or anxious, especially following accidents or billing concerns.
- Switching languages frequently: Calls may alternate between English and Spanish throughout the day, requiring focus and flexibility.
- Complex policies and rules: Insurance involves detailed guidelines, and you’ll need to learn and retain a large amount of information while following strict compliance procedures.
What It Takes to Succeed
- Fluent communication skills in both English and Spanish
- Patience, empathy, and professionalism
- Ability to multitask and navigate multiple systems at once
- Strong listening skills and attention to detail
- Comfort working in a structured, metric-driven environment
- Reliability, accountability, and a desire to learn and grow
- Self-Motivated
- Ability to work in a team environment
- Must be authorized to work in the United States
- Must be willing to submit to a background screening
- Sales and Insurance Experience (Preferred)
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
- Spanish (Required)
Work Location: In person
