Customer Service Representative/Dispatcher
**Prior experience in home services is preferred**
We're looking for a Customer Service Representative to be the friendly first point of contact for our customers—booking jobs, dispatching our techs, and keeping our schedule running smoothly.
What You'll Do
- Answer inbound calls from customers needing plumbing and home services (repairs, installations, drain cleaning, water heaters, emergencies, etc.)
- Schedule and confirm service appointments, balancing customer needs with technician availability
- Coordinate with field technicians and dispatchers to keep the daily schedule on track
- Follow up on completed jobs, quotes, and pending appointments
- Handle emergency service calls with urgency and a calm, reassuring manner
- Accurately enter customer information and job details into our scheduling software
- Answer questions about services, pricing, and availability
What We're Looking For
- Strong phone presence with friendly, clear communication
- Ability to stay organized and calm in a fast-paced environment
- Comfortable juggling scheduling, dispatching, and multiple calls
- Basic computer skills; experience with scheduling/dispatch software (e.g., ServiceTitan, Housecall Pro) is a plus
- Customer service experience preferred; home services or trades background is a bonus
- Dependable, punctual, and a team player
What We Offer
- Competitive pay
- Benefits [health, PTO, etc.]
- Paid training
- Room to grow with a busy, established company
- A supportive, hardworking team
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Service titan: 1 year (Required)
Work Location: In person
