The Lobby Concierge serves as a welcoming ambassador for Streamsong Resort, creating a warm and professional first impression for all guests. This role is responsible for greeting guests, providing general resort information, and supporting a seamless lobby experience while upholding Streamsong’s service standards and commitment to guest satisfaction.
Essential Functions:
- Greet all guests warmly and professionally upon arrival and throughout their time in the lobby
- Provide accurate information regarding resort amenities, dining outlets, golf experiences, and property directions
- Maintain a visible, attentive, and approachable presence in the lobby area
- Anticipate guest needs and proactively offer assistance
- Collaborate with Front Desk, Bell Services, and other departments to ensure a seamless guest experience
- Assist with guest flow during peak check-in/check-out times and group arrivals
- Uphold cleanliness and organization standards in lobby and concierge areas
- Represent Streamsong Resort with professionalism, positivity, and hospitality
Non-Essential Functions:
- Support special events and resort activations as needed
- Assist with light administrative or guest service tasks as assigned
- Perform other duties as assigned by leadership
Knowledge and Skills:
Education: High School Diploma or preferred
Experience: Previous customer service experience preferred
Skills and Abilities:
- Strong interpersonal and communication skills
- Friendly, engaging, and guest-focused demeanor
- Ability to multitask in a fast-paced environment
- Professional appearance and presence
- Ability to problem-solve and remain calm under pressure
Travel required: None
Hours Required: Part time/split shift, flexible schedule including evenings, weekends, and holidays as needed
KemperSports is an equal opportunity employer.
KemperSports participates in E-Verify with the Department of Homeland Security.
Preferred
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1 year(s): Previous customer service preferred
Preferred
Required
Required
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Listening
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Greeting
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Customer Service
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Communication
Required
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Team Player: Works well as a member of a group
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Enthusiastic: Shows intense and eager enjoyment and interest
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Required
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Peer Recognition: Inspired to perform well by the praise of coworkers
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
