Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Agent, where your energy and enthusiasm will create memorable first impressions for our guests! In this vital role, you will be the welcoming face of our hotel, responsible for delivering exceptional guest services, managing reservations, and ensuring smooth front desk operations. Your proactive approach and hospitality expertise will help foster a warm, inviting environment that keeps guests returning time and again. Whether handling check-ins, answering inquiries, or managing emergency procedures, you'll be at the heart of our guest experience.
Duties
- Greet guests warmly upon arrival and provide efficient check-in and check-out services using hotel management software such as OPERA/HOTELKEY.
- Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately.
- Handle guest requests, inquiries, and complaints with a positive attitude, ensuring guest satisfaction at all times.
- Maintain detailed records of guest reservations, cancellations, and modifications while adhering to hotel policies.
- Assist with night audit procedures to reconcile daily financial transactions and ensure accuracy in billing processes.
- Follow hotel emergency procedures promptly and effectively to ensure guest safety during incidents or crises.
- Support guest relations by offering local recommendations, addressing special requests, and providing personalized service to enhance their stay.
Experience
- Proven experience in hospitality management or front desk operations within a hotel or resort environment.
- Familiarity with hotel management systems such as OPERA/HOTELKEY or similar platforms is highly preferred.
- Strong customer service skills with the ability to communicate fluently in multiple languages; bilingual abilities are a plus.
- Knowledge of hotel emergency procedures and safety protocols to respond confidently during emergencies.
- Previous experience in night audit functions or resort settings is advantageous.
- Excellent phone etiquette and ability to manage multi-line phone systems efficiently.
- Demonstrated ability to build positive guest relations through attentive service and hospitality expertise.
Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences!
Being open to weekends and other shifts would be a PLUS!
Pay: $14.00 - $17.50 per hour
Benefits:
- Flexible schedule
- Free parking
Work Location: In person
