The Toledo Clinic's Rheumatology department, Arthritis Associates, is seeking a full-time Telephone Receptionist. This position will manage a high volume of incoming calls and handle various clerical tasks in a busy medical practice.
This position will work Mon/Tues/Thurs (8:00-4:30), Wed (8:00-3:30), & Fri (8:00-12:00).
The office is located on Woodley Rd in Toledo. Previous experience in a medical office or medical call center is preferred.
General Summary
Works as a telephone receptionist managing a high volume of calls and handling various clerical tasks in a busy medical office.
Works under the supervision of the Office Manager.
Essential Duties & Responsibilities
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Consistently arrives at work on time and adheres to regular work schedule.
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Answering phones - courteously and professionally.
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Scheduling appointments, lab tests, surgeries, etc.
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Verifying referrals and/or pre-certifications.
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Updating insurance information.
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Answering general patient questions.
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Taking messages accurately and relaying to appropriate personnel.
Other Essential Duties May Include but Are Not Limited To
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Collecting co-pays.
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Preparing and/or submitting charge tickets.
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Sorting, filing and scanning patient charts.
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Other duties as assigned.
Knowledge, Skills & Abilities Required
Required:
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Consistently arrives at work in appropriate/professional attire.
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Completes all tasks within established time frame.
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Adheres to all clinic policies and procedures.
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Excellent communication, phone, and organizational skills.
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Computer skills helpful.
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Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.
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Demonstrates adaptability to expanded roles.
Education:
Preferred:
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Previous clerical experience in a medical office or medical call center preferred.
