Job Title: Operations Support Analyst
Role Summary
The Operations Support Analyst will support 3PL warehouse operations by driving performance visibility, KPI reporting, and execution of operational improvement initiatives. This role bridges analytics and on-floor execution—ensuring data-driven insights translate into measurable operational outcomes across productivity, cost, service, and quality.
Key Responsibilities
1. KPI Reporting & Performance Management
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Develop and maintain daily/weekly/monthly KPI dashboards (e.g., productivity, SLA adherence, cost per unit, inventory accuracy)
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Extract, validate, and analyze data from WMS (e.g., Blue Yonder), labor systems, and reporting tools (Power BI, Excel)
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Identify performance gaps and root causes using data trends and operational insights
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Provide concise executive-level summaries with actionable recommendations
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Support monthly business reviews (MBRs) and customer reporting
2. Operational Analytics & Continuous Improvement
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Translate operational challenges into structured analysis (labor, throughput, capacity, bottlenecks)
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Support labor planning, forecasting, and productivity tracking models
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Conduct time studies and workflow analysis to improve efficiency
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Partner with site leadership to identify cost-saving opportunities and productivity gains
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Track and report benefits realization from improvement initiatives
3. Project Execution & Floor Operationalization
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Support implementation of new processes, SOPs, and operational changes on the warehouse floor
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Act as a bridge between design (process) and execution (operations)
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Lead or support small-to-medium scale projects (e.g., new client onboarding, process changes, layout improvements)
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Ensure successful adoption of new processes through training, validation, and follow-up
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Monitor post-implementation performance and stabilize operations
4. Stakeholder Collaboration
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Work closely with Operations, Engineering, IT, and Customer teams
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Support client-facing reporting and ad hoc data requests
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Align with site leaders to ensure reporting reflects operational realities
5. Data Integrity & Reporting Governance
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Ensure accuracy and consistency of KPI definitions and reporting logic
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Standardize reporting templates and processes across sites where applicable
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Maintain documentation for data sources, calculations, and assumptions
Qualifications & Experience
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2–5+ years of experience in 3PL, warehousing, or fulfillment operations analytics
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Strong understanding of warehouse operations (inbound, inventory, outbound, returns)
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Experience with WMS platforms (Blue Yonder preferred)
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Advanced Excel skills (pivot tables, formulas, data modeling); Power BI or similar tools preferred
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Proven ability to translate data into actionable operational insights
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Experience supporting or executing operational projects on the floor
Skills & Competencies
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Strong analytical and problem-solving skills
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Ability to work both in data and on the floor
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Excellent communication—able to summarize insights clearly for leadership
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Detail-oriented with strong data validation discipline
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Self-starter with ability to manage multiple priorities in a fast-paced environment
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Process-driven with a continuous improvement mindset
Other Valuable Skills
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Experience with labor management systems (LMS)
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Lean / Six Sigma exposure
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SQL or advanced data querying skills
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Experience in 3PL environments
