Options Counselor-Veteran Directed Care

Bay Aging -
Montross, VA

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Job Details

Full-time
$48,000 - $55,000 a year
10 days ago

Qualifications

Customer records maintenance
Fiscal management
Microsoft Excel
Microsoft Outlook
Business travel arrangements
Bachelor's degree in social work
Experience working with the veteran population
Experience working with individuals with disabilities
Phone communication
Maintaining patient confidentiality
Client rapport building
In-person customer service
Local agency collaboration
Filing
Client file management
Clinical case management notes
Mid-level
3 years
Working with seniors
Client database systems
Expense reports
Bachelor's degree
Financial records management
Decision making
Older adults
Care plan development
Client management
Conflict management
Organizational skills
Human Services

Full Job Description

Provides person-centered counseling services to Veterans enrolled in the Veterans Directed Care program. VDC is a program that serves eligible veterans of any age who are at risk of nursing home placement. The Options Counselor is responsible works with the Veteran to identify their needs and develop a spending plan to meet those needs. He or she works with the Veteran to assess, identify, coordinate and monitor supports and services on an ongoing basis. The Options Counselor monitors all VDC spending along with the Veteran, the Financial Management Service (FMS) provider and the VAMC. Reports directly to Options Counselor, Team Lead, VDC. Location: Montross and Urbanna.

ESSENTIAL FUNCTIONS:

Home visits (50% including travel time): This includes initial assessments in the client’s home, development of a spending plan, assisting the Veteran with the process of becoming an employer, facilitating new hire appointments, conducting monthly, quarterly, semi-annual, and annual required contacts and reassessments as needed. Provide training and remediation as necessary related to employer responsibilities. Suggested maximum case load 40 veterans per Options Counselor.
Office work (50%): Follow up on referrals and service implementations for clients. Maintains, updates, and monitors clients' confidential information, services and file notes in data base program as required. Performs fiscal duties as required under Veterans Directed Care program. Maintains accurate records of expenditures, schedules & generates monthly reports as required; responsible for satellite office administration as assigned.

DECISION MAKING:

Performs a range of tasks and duties independently, without direct supervision. Relies on experience and judgment to plan and accomplish goals, advocate for clients, families, community partners.
Maintains travel schedule and related expense reports. Organizes and prioritizes schedule and duties independently.
Provides regular reports and updates to supervisor in conflict resolution if warranted.

Knowledge, Skills and Abilities

Microsoft Office programs (e.g., Word, Excel, Outlook, PowerPoint) and standard office equipment
Data entry and evaluation
Strong organizational skills with the ability to prioritize and multitask.

Strong customer service and interpersonal skills.
Excellent verbal communication skills face-to-face and on the phone.
Excellent written communication skills (letters, memos, reports, emails).
Ability to mediate conflict and engage clients in problem solving conversations.
Understanding of client confidentiality, recording client data, and accurately entering information into computer systems in a timely manner.
Decision making: Work independently when necessary. Handle a variety of tasks autonomously with regular reporting to supervisor and co-workers.
Detail oriented — maintain schedule, services, communications & advocacies for clients.
Establish and maintain trusting relationships with clients and their families in all circumstances Interact and work well with other agency departments, staff & employees.

WORKING ENVIRONMENT:

Office-based position with minimal physical requirements (ability to lift 15 lbs., walking and climbing stairs). Requires regular independent travel. Approximately 90% of the essential functions of the position can be performed remotely.

3 or more years of experience working with seniors, disabled adults, human services or general case management field. Bachelor’s degree in social work, human services or medical field preferred.

Criminal History background check required.

FLSA status: This is an exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, or disability status. Bay Aging is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact MaDena DuChemin, Director, Human Resources at (804) 758-2386, Ext. 1228 or [email protected].

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