Responsibilities:
· Greeting and assisting guests with service needs for their vehicles
· Generating estimates
· Completing estimate review with guest in timely manner to maximize opportunity
· Seeing through completion of approved work and actively covering
· Conducting post-repair follow-up
· Resolving customer complaints with manager assistance
· Covering results, progression and training with Service Manager daily
Qualifications:
- Excellent customer service skills
- Confident ability to operate with little supervision
- Process driven, with great organizational skills
- The desire to be successful in a fast-paced, high-volume highly-motivational environment
- Ford experience highly recommended
-Fluent in Spanish is a PLUS
-CDK software experience is a PLUS
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
Work Days:
Ability to commute/relocate:
- Jersey City, NJ 07304: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
