To be considered for this role, please upload a custom resume. Applications submitted using the standard Indeed Resume template will be considered incomplete.
Job Overview:
Our law firm is seeking an experienced and detail-oriented Intake Specialist to join our team. The Intake Specialist will be responsible for assisting clients and potential customers via our communication platforms. This role will include accurately gathering information, directing communication to the appropriate parties, scheduling consultations and executing our lead follow up strategy.
About the Culture:
Harris Federal Law Firm is an administrative law firm located in Lexington, KY that assists employees of the federal government in securing and maximizing their employment benefits. We pride ourselves on our company culture and environment. We evaluate talent and performance based on a person’s ability to fit our core values. We believe our commitment to our core values is the reason we have been successful in changing the lives of our clients and creating a healthy workplace for our employees.
Company Core Values:
Be a Pro - constantly look to improve at all aspects of your profession
Serve Others - have a heart of service towards clients and co-workers
Act with Integrity - in humility, walk out a transparent work life
Duties include, but not limited to:
- Own the First Impression: Manage our live chat and communication platforms with speed, warmth, and precision.
- Master the Lead Lifecycle: Execute our follow-up strategy to ensure no federal employee is left behind. You’ll be the one keeping the engine running through proactive outreach.
- Solve the Puzzle: Ask the right questions to accurately screen potential cases and schedule consultations for our legal team.
- Organize for Success: Maintain a high-functioning CRM, ensuring every file is clean, organized, and ready for the next step in the legal process.
- Report & Grow: Track your data and collaborate with leadership to constantly improve our intake "playbook."
Here are some of the opportunities this position offers:
- Collaborate with a team of engaged professionals
- Vertical and horizontal growth opportunities
- Extensive classroom and hands on training
- Schedule flexibility
- Sweet office perks (like an espresso bar!)
These are some of the skills that we see help people succeed in this position:
- Self Starter
- Elite communicator
- High Level of Emotional Intelligence
- Friendly and conscientious
- Highly organized
- Ability to maintain confidentiality and handle sensitive information.
- Familiarity with CRM platforms
- Proficient in standard office and computer software systems (i.e., MS Office Suite, Google Chrome, etc.)
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
Application Question(s):
- Did you upload a custom resume file rather than using the Indeed Resume template? (A custom resume is required for consideration) Yes/No
Experience:
- Office: 2 years (Required)
Ability to Commute:
- Lexington, KY 40504 (Required)
Work Location: In person
