Senior Strategy Consultant

Optimizely -
Austin, TX

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Job Details

Qualifications

Customer communication

Full Job Description

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.

Find us on Instagram: @optimizely

Introduction

Our mission on the Rapid Experimentation team (aka Rapid X) is to help Fortune 1000 clients achieve their business goals via Optimizely’s Experimentation, Personalization, and Collaboration solutions. Our remote, global team is composed of Strategy Consultants, Solutions Architects, Designers, Project Managers, Developers, and QA engineers, allowing us to plug gaps anywhere in our customers’ workflows. Whether it be overarching program strategy and governance, campaign execution, results analysis, bespoke technical solutions, or anything in between, we position our customers to increase the velocity of their testing and scale with best practices in mind.

We are adding a Senior Strategy Consultant (SC) in North America to help our customers establish, or further, a culture of Experimentation in their organizations. You will work with teams brand new to testing who need an expert to set the right foundations. You will work with digitally-mature, high-velocity, enterprise customers in need of guidance to solve complex business or governance challenges. You will deliver valuable guidance and formal workshops in a variety of forums, including but not limited to:

Recurring status calls

QBR sessions

Virtual Experimentation Days

The occasional on-site visit

We are also looking for this hire to be a force multiplier, enabling our internal team to build on their execution foundations to become strategic program leaders.

As Optimizely’s AI Solution, Opal, continues its rapid growth, we will also be charged with helping customers use AI to drive productivity gains and ROI from their Experimentation efforts.

The ideal candidate is:

Passionate about A/B and multivariate testing, personalization, and CRO

Confident in high-level understanding of web development concepts (front-end vs. backend, purpose of different environments, HTML vs. CSS vs. JavaScript, etc.)

Confident in high-level understanding of AI concepts (agents, agentic workflows, instructions, LLMs, etc.)

Excited to explore how AI can be harnessed for better team and client outcomes

Fearless and proactive in a start-up environment within a larger organization

An executive-level communicator, maintaining confidence and composure when the conversation goes off-script

Detail oriented

Patient, willing teacher

Comfortable working remotely

Self-aware – understands when to ask for help

Reliable

Job Responsibilities

Own a portfolio of clients in North America, nurturing accounts to drive test velocity and scalable program strategy for a high ROI experimentation program

Lead internal team enablement efforts for advanced concepts and workshop session preparedness and best practices

Run foundational workshops for customers who are new to Experimentation or Personalization

Engage with stakeholders representing our high-maturity, enterprise customers, addressing bespoke business challenges

Run weekly or bi-weekly calls with your clients where you will discuss the results of recently completed tests, the status of experiments in the design/dev cycle, and strategize on future experiments

Help clients find the best methods to show the value of experimentation and personalization within their companies

Work closely with team leadership to improve processes, enable customer success, drive revenue, and evolve our services

Knowledge and Experience

About you: 5+ years of experience in customer-facing roles in: Analytics, digital customer experience, or conversion optimization Management consulting or in-house strategy for digital or technology firms SaaS, ideally for a customer experience technology

Ability to facilitate executive level discussions, understanding the motivations and concerns of C-level executives and connecting your messaging to them

Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes

Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders

Ability to thrive in ambiguity and help define a structure

Proven communication and presentation skills Experience in both qualitative and quantitative analysis, financial / business case models

Ability to understand, interact with, and advise various C-level stakeholders

Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes

Experience working with sales management and field sales

Familiarity with value-based selling or value consulting is helpful

Even if you meet 60% of these qualifications, we encourage you to apply! We are looking to create a diverse and multifaceted team.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Nearest Major Market: Austin

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