Staci Americas Is Hiring!
Staci Americas is a fast-growing third-party logistics provider, and we are looking for talented people who want to be challenged, develop their skills, and grow with us. Our team members are hands-on, accountable, and passionate about delivering exceptional results for our clients.
If this sounds like you, we invite you to apply and join our team!
Position Summary
Staci Americas is seeking a Client Success Representative with experience in third-party logistics, fulfillment, warehousing, account management, or business-to-business customer service.
This is not an inside-sales or call-center position. The Client Success Representative serves as a key point of contact between our clients and internal operations teams within a fast-paced, multi-client fulfillment environment. This position is responsible for coordinating orders, communicating account information, resolving issues, supporting billing, and helping ensure that client expectations are consistently met.
Key Responsibilities
- Manage the client order process to ensure orders are entered, fulfilled, and shipped accurately and on time.
- Partner with facility leadership and operations teams to identify and resolve potential order, inventory, or shipping issues.
- Learn and work efficiently within the company’s proprietary Warehouse Management System.
- Monitor client inventory and help ensure inventory information is accurate and properly maintained.
- Respond promptly and professionally to client questions regarding orders, inventory, shipments, billing, and other account-related matters.
- Provide clients with accurate and timely status updates.
- Complete weekly and month-end billing activities and respond to billing-related questions.
- Learn, follow, and maintain Standard Operating Procedures for assigned accounts.
- Maintain organized and accurate client order, shipping, and account documentation.
- Escalate service issues appropriately and follow through until resolution.
- Build strong working relationships with clients and internal cross-functional teams.
- Identify opportunities to improve service, communication, and account processes.
Qualifications
- Two to three years of account management, client services, or business-to-business customer service experience preferred.
- Experience within a 3PL, fulfillment, warehouse, distribution, or multi-client environment strongly preferred.
- Experience using a Warehouse Management System, order management system, ERP, or similar business platform preferred.
- Experience supporting billing, inventory, order processing, or shipping activities preferred.
- High school diploma or equivalent required; additional education or relevant training is preferred.
Knowledge, Skills, and Abilities
The successful candidate will be able to:
- Communicate clearly and professionally with clients, vendors, coworkers, operations teams, and senior leadership.
- Manage multiple client priorities and deadlines in a fast-paced environment.
- Identify problems, gather and analyze information, and develop practical solutions.
- Handle challenging or sensitive client situations calmly and professionally.
- Respond promptly to client needs and consistently follow through on commitments.
- Apply problem-solving and project-management techniques to support strong client relationships.
- Understand the operational and financial impact of business decisions.
- Demonstrate strong attention to detail, organization, and documentation skills.
- Work independently while collaborating effectively with cross-functional teams.
- Align daily responsibilities with client expectations and company objectives.
Compensation and Benefits
The hourly pay range for this position is $22.00–$26.00, based on qualifications and relevant experience.
Staci Americas offers a comprehensive benefits package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Additional company-sponsored benefits, subject to eligibility and applicable plan terms
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Referral program
- Tuition reimbursement
- Vision insurance
Application Question(s):
- How many years of business-to-business customer service or account management experience do you have?
- Do you have experience working in a third-party logistics, fulfillment, warehouse, or distribution environment?
- Have you worked directly with business clients to resolve order, inventory, shipping, or billing issues?
- Which systems have you used to manage customer orders, inventory, or shipments?
- This position is onsite in Dayton, New Jersey, and pays $22.00–$26.00 per hour. Are you comfortable with the location and pay range?
Work Location: In person
