Job Title: Customer Service Representative
Location: STX I, Huntersville, NC
Reports To: Customer Relations Manager
SCOPE OF POSITION:
The Customer Service Representative is responsible for professionally managing incoming requests from customers and ensuring that issues are resolved promptly and accurately. They will provide exceptional experience for our customers at SAERTEX USA LLC, playing a critical role in building customer relationships and representing the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Ability to prepare quotes and follow up with customers
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Assist customers with order processing
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Take ownership of customer issues/inquiries until full resolution
- Coordinate resolution of customer account issues proactively and efficiently
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Maintain accurate, well-organized, updated, and accessible customer records
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Interface with sales, engineering, quality, manufacturing and other department team to promote positive buying experience for our customers
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Take ownership of customer issues/inquiries until full resolution
- Participate in special projects and perform other duties as assigned
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Prepare shipments and get quotes for shipping
SKILLS:
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Excellent customer service and people skills (active listening, verbal communication, empathy, conflict resolution and problem solving)
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Inside sales experience
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Strong attention to detail and accuracy
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Strong sense of urgency
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Ability to follow through on projects to closure
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Ability to work well collaboratively as well as independently
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Understanding of different units of measure / conversions
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Solid basic computer skills (MS Office suits, Outlook, Excel, etc.)
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Must be self-motivated
PREFERRED REQUIREMENTS:
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Minimum one (1) year customer service/inside sale experience in similar industry
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SAP experience a plus
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The ability to establish and maintain appropriate relationships with customers
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Foreign language: Spanish or German will be a plus
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee can be exposed to work near moving mechanical parts when taking paperwork to & from the warehouse office.
