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Quotation Specialist Supervisor

Job Details

Job Title: Quotation Specialist Supervisor

Job Description:

Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
Integrity – We’re honest, transparent, and committed to doing what’s right.
Customer focus – We have relentless focus on our customers and their success.
Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
Champion change – We know adaptation and improvement are requirements to survive and to thrive.
Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

Oversee all quote request to order processing activities, manage escalations, and handle other quote management-related tasks.
Create and exemplify Trystar’s culture for relentless focus on our customers and their success
Maintain professional business relationships with customers, field sales and manufacturing reps

Process Development & Execution ( 25%):

Develop, implement, and execute enterprise-wide order processing strategies across multiple sites.
Work cross functionally with other leaders to deliver a world class customer experience
Maintain high level of CRM and process knowledge

People Development ( 10%):

Provide coaching and development to team members.
Lead the Quote Processing team in reviewing and responding to customer inquiries
Lead the Quote Processing team in maintaining accurate customer information in our CRM

Continuous Improvement ( 15%):

Lead continuous improvement initiatives and conduct training sessions for the team.
Develop digital tools, processes and procedures within Quote Processing team to enhance overall customer experience
Track key performance indicators (KPIs), and generate performance reports for management
Collect and analyze data to identify opportunities for continuous improvement to deliver a better customer experience

Job Requirements:

Basic Qualifications

Additional Qualifications

Experience with ERP and CRM or other case management systems, Epicor and SalesForce being a plus
Highly motivated, passionate, with exceptional written and verbal communications skills
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
High comfort level establishing and growing relationships with customers, partners and internally
Continuous improvement mindset
Willingness and ability to travel up to 10%