Altus Fire & Life Safety is a full-service fire and life safety services platform. We offer a complete suite of solutions, from the design, engineering, installation, and servicing of state-of-the-art fire and life safety systems to training, consulting, crisis management and business continuity services.
BK Systems, Inc., an Altus Fire & Life Safety company, located in Pembroke, NH is looking for an Account Manager to join our team! The Account Manager is primarily responsible for generating and closing service-related sales opportunities. This includes repair work, system inspections, contract renewals, and deficiency corrections. The ideal candidate brings energy, organization, and strong relationship-building skills to deliver value-driven solutions that meet our customers' critical needs.
This is a high-touch role requiring proactive engagement, clear communication, and cross-functional coordination to ensure exceptional service delivery and long-term customer satisfaction.
We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our team members.
Job Duties & Responsibilities:
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Identify and Follow Up on Leads:
Prospect and act on sales opportunities from inspection reports, technician referrals, and historical service data. -
Customer Re-engagement:
Reconnect with existing and inactive customers to renew or expand service agreements, maximizing account value. -
Collaborative Sales Coordination:
Partner with field technicians, service coordinators, and sales leadership to qualify and progress leads through the pipeline. -
CRM Management:
Leverage NetSuite or a comparable CRM platform to track customer communications, proposals, and sales activities accurately and in real time. -
Proposal & Quoting:
Prepare professional service quotes, follow up with customers, and finalize service orders to ensure a smooth handoff to operations. -
Service Coordination:
Coordinate with the scheduling and operations teams to ensure seamless service delivery and customer satisfaction. -
Customer Relationship Management:
Provide timely, solution-oriented support to maintain and strengthen long-term account relationships. -
Sales Team Participation:
Actively contribute in weekly sales huddles, providing updates on pipeline activity and collaborating on performance improvement. -
Campaign & Growth Support:
Participate in outbound sales initiatives, special campaigns, and branch-level strategies to support local market expansion.
Qualifications & Skills:
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High School Diploma or equivalent
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2+ years’ experience in inside sales, account management, customer service, or service coordination, ideally in a technical, plumbing, electrical, construction, or fire/life safety environment.
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Proficiency in CRM systems (NetSuite preferred), as well as Microsoft suite of products.
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Highly organized, deadline-driven,
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Demonstrated ability to deliver high-touch customer service with empathy, attention to detail, and responsiveness.
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Excellent written, verbal, and virtual communication skills.
