Overview:
The MA/CSR will travel off campus to clinic locations to provide coverage for Medical Assistant/ CSR vacancies.
Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicatedto assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.
Responsibilities:
Perform timely processing of all incoming remits on a daily
basis. Conduct daily research to correctly post payments,
applied to Undistributed and/or PLB remit clearing accounts,
during payment posting.
Contributes to the development, implementation, and
expansion of programs and initiatives, including participation
in process improvement, timesaving workflows, and efficiency
of in-basket practice.
Provides excellent customer service for
patients/families/representatives and other members of the
treatment team.
Maintains patient scheduling functions, and sets patient
appointments through established guidelines.
Interviews and completes the registration process for patients
utilizing the specific service
Performs cashiering functions as it relates to co-payments or
other patient payments/collections. May perform routine
clerical duties for the department.
Accurately post Insurance payments, which includes
electronic and/or manual keying to the Invoice, according to
the Explanation of Benefits(EOB) or other back-up received,
including Insurance denials and zero dollar EOB's.
Accurately Post Self-Pay payments, which includes electronic
and/or manual keying of patient checks, pre-admit cash
sheets, and Collection agency remits
Post electronic payments as assigned, resolve any unapplied
and/or withhold issues. Track any ongoing issues, to
resolution; while keeping management informed throughout
the process.
Research, by Payor assignment, any payments posted to
unapplied clearing account, due to the inability to identify to a
Patient Invoice or Account. Research may include calling
Insurance companies, Business Groups, Accounting
personnel and/or performing internet research by accessing
Payor websites.
Observe and report patients' signs or symptoms. Collect
routine laboratory specimens as directed by the provider.
Provides a standard of excellence as it relates to customer
service for patients, staff members, and other customers.
Participates in performance improvement projects.
Participates as an active care team member in the
coordination of patient care.
Qualifications:
Experience Requirements:
High School Diploma or GED equivalent or GED required
1 year - medical assistant - preferred
2 years - Two to Four years of clerical customer service experience - ideally in a healthcare
facility.
Certification / Licensure
Certified Medical Assistant (CMA) required at time of hire
Basic Life Support (BLS) required at time of hire
Medical Terminology Certificate required - within 30 days
Driver's License Florida - required - at time of hire
Travel
80-100% - Travel
Additional Details
This position requires 80-100% travel to various UFJPI clinical locations.
Current Florida Driver's License and proof of auto insurance required at time of hire.
Additional Duties
Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace
