The Ocean Export Agent facilitates the shipment of cargo via Ocean transport. The export agent is responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions while meeting or exceeding customer expectations.
PRIMARY DUTIES & RESPONSIBILITIES
Opens files on the dedicated software system for each shipment.
Arranges freight shipments, prepares shipping documentation and bills of lading, assesses charges, and collects payment for shipping services..
Negotiates with domestic customers, as intermediary for foreign customers, to resolve problems and arrive at mutual agreements.
Examines invoices and shipping manifests for conformity to tariff and customs regulations. Prepares reports of transactions to facilitate billing of shippers and foreign customers.
Examines documents such as invoices, bills of lading, and shipping statements, to verify conversion of merchandise weights or volumes into system used by other country.
Corresponds with foreign network.
Is responsible for moving shipments on time. Files documents in an accurate manner. Organizes oneself to handle the volume of activity.
Prepares quotations which are under the control of the immediate supervisor.
Track and Trace Ocean export shipments
File customers’ Customs documents
Process documents and issue arrival notices timely and accurately
Communicate with vendors, government agencies and customers
Build relationships with all customers, other offices, overseas agents and service providers
Review standard operating procedures to ensure compliance
Report irregularities in operations and new customer requirements to management for decisions on additional service requirements
Complete shipment accounting timely and accurately
Accurate and timely billing
Other duties may be assigned by management due to business change or business need.
SKILLS ESSENTIAL TO THE JOB
Technical
MS Office Applications (Outlook, Word, Excel and Access)
Business
High School Diploma or GED
Minimum of two (2) years’ experience in logistics/freight forwarding industry, preferred
Thorough understanding of ocean shipment documentation process, a plus
Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
Proven ability to handle confidential information with discretion
Ability to multi-task and work independently
Human Relations
Self-motivated, with an ability to self-manage
Strong interpersonal/communication skills
PHYSICAL REQUIREMENTS
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)
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Regularly required to walk, sit and stand for prolonged periods of time.
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Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
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Ability to sit for long periods of time.
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Ability to move about in office and warehouse floor.
WORK ENVIRONMENT
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the workday.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 50 pounds.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Address to be fill in (Required)
ESSENTIAL PERSONAL ATTRIBUTES
Energetic, with a positive attitude
Self-confident and willing to take responsibility
Strong written and communication skills
Role models the Express Line Corporation Way, including the values which underpin how we achieve our goals:
| Integrity & Trust | Safety | Continuous Improvement | Teamwork | Being Open & Transparen
