POSITION PURPOSE
Customer Support Representative plans, organizes, and coordinates with a broader team engaged in providing a variety of customer service duties. These duties include e-commerce support and operational support functions for a division or major program. The position provides phone and email support and other related duties as assigned. This position has potential growth opportunities.
REQUIREMENTS
Job Qualifications
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Experience in Customer Service or Customer facing role required.
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Associates Degree preferred.
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Proven ability to multi-task and handle dynamic situations.
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Proven ability to work with cross-functional teams and varying personalities.
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Effective verbal and written communication skills, including proficiency with typing.
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Must possess strong organizational skills and be detail oriented.
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Proficient in Microsoft applications (Word, Excel, Power Point. Project, etc.).
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Proven ability to define issues, analyze problems, and evaluate alternatives.
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Capacity to make sound, reliable, and independent conclusions and recommendations.
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Exhibits confidence and assertiveness along with humility and grace.
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Experience maintaining polite and professional demeanor in the face of adversity.
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Should be adaptive to change and readily able to contribute new ideas.
DUTIES (included, but not limited to)
- Communicate with customers via email and phone to provide timely, accurate, and professional responses in an efficient and effective manner.
- Responsible for appropriate and competent planning, coordination and completion of a certain volume and variety of activities to ensure that objectives are met to provide the best possible customer experience.
- Participates in developing, implementing, and evaluating company programs, systems, and procedures to achieve goals and maintain performance metrics consistent with quality and service expectations
- Serve as liaison with other departments and divisions to accomplish smooth administrative operations on behalf of their division/program.
- Provides day-to-day inputs to leadership to ensure a high performance, customer service-oriented work environment which supports achieving objectives and service expectations.
- Participates in programs and activities that promote a positive company culture.
- Performs and/or coordinates the completion of special projects as assigned.
PHYSICAL REQUIREMENTS
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Ability to see, speak, hear, write, and understand English.
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Ability to read and analyze data and other written information.
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Sustained attention to detail and reliance on good hand-to-eye coordination.
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Desk-based position with heavy emphasis on viewing computer monitor, typing on a standard keyboard, using a mouse, and speaking/listening via headset.
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Work Hours
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8:00 a.m. – 5:00 p.m. core hours with additional hours as necessary to meet production demands.
This job description is not a contract, express or implied, guaranteeing employment for any specific duration.
**We are not able to sponsor visas for this role at this time**
DISCLAIMER: The above information is intended to describe the general nature of this
position and is not to be considered a complete statement of all duties, responsibilities,
and requirements.
